Calling all innovators – find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Corporate Account Specialist
Corporate Account Specialist
A successful Corporate Account Specialist at Fiserv builds strong relationships with our corporate clients, ensuring their needs are met and their expectations surpassed. They expertly manage various corporate accounts by providing exceptional support and service, ensuring client satisfaction and loyalty. Their role is integral to maintaining and expanding our company's success in the FinTech industry, aligning with our mission to help our clients meet their customers' needs efficiently and effectively.
What you will do:
* Onboarding of new merchant and implement pricing and contract templates
* Add entitlements (Gratuity, Pre-Auth) to AIBMS terminals, specifically for Channel and Corporate CAS
* Change Clover batch times (9pm, 12am, 2am, & 5am) unique to Channel and Corporate CAS
* Manage and execute bank account change
* Modify funding timelines and narratives
* Adjust funding schedules and process faster funding
* Add/remove settlement currencies
* Manage the linking/chaining of MIDs
* Process closure requests
* Update company information including addresses, trading/clearing names, and contact details
* Handle statement requests and create/amend Insight portal access
* Set up and support Next Generation Reporting to Corporate merchants
* Oversee SOP management
* Complete booking adjustments in relation to rejected credits and debits
* Manage ceiling limits
* Add brands
* Change MCC
* Manage TID requests
* Portfolio amendments
* Support gambling merchant set up unique to Corporate CAS, reconciliation queries and authorisation queries
What you will need to have:
* Strong understanding and experience in managing corporate accounts within the FinTech industry
* Proficiency in handling transaction reports and closure requests
* Ability to manage bank account changes and funding schedules efficiently
* Experience in adding entitlements to terminals and changing batch times
* Excellent communication skills to handle client inquiries and support needs effectively
What would be great to have:
* Familiarity with AIBMS terminals and Clover systems
* Understanding of the gambling merchant set-up
* Experience in SOP management
Thank you for considering employment with Fiserv. Please:
* Apply using your legal name
* Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.