Service Delivery Manager
LSC Life Science Consultants are seeking a Service Delivery Manager to oversee the delivery of services to our clients in Ireland and Europe. The successful candidate will be responsible for ensuring seamless service delivery, meeting SLA's, rectifying reliability issues, monitoring progress, tracking KPIs, and managing project performance.
Key Responsibilities:
* Overall accountability for operational activity management, delivery, and control.
* Plan, organize, and manage service delivery within operational business areas.
* Ensure standards of service detailed in SLA's, KPIs, and contractual terms and conditions are achieved.
* Manage on-site operational teams to required specifications, including performance and GMP standards.
* Point of contact for Human Resource queries for employees.
About You:
* Previous experience in a GMP manufacturing environment is highly desirable.
* Strong people management skills, including general HR skills, training, and employee performance management.
* Experience managing a team with demonstrated leadership skills.
* Knowledge of process improvement techniques is an advantage.
LSC is a specialist resource management company dedicated to the Pharmaceutical, Biotech & Med Device sectors. We provide world-class engineering and pharmaceutical consultants to business-critical Life Science projects across Ireland and Europe.