Enterprise Technical Account Manager Role
We are seeking a skilled and customer-centric Enterprise Technical Account Manager to join our team. This role involves working closely with our largest enterprise customers and partners to optimize their experience and accelerate time-to-value when using our Open Source services.
About the Role:
This is a technical professional position that requires a deep understanding of various technologies, including Apache Kafka, PostgreSQL, ClickHouse, OpenSearch, Valkey, MySQL, and Grafana. The successful candidate will have proven experience in these areas and be able to articulate their knowledge to internal stakeholders.
The Enterprise Technical Account Manager will act as a single point of contact for our customers, providing direct access into Aiven business functions such as Support, Engineering, Product Management, Marketing, and Executive Staff.
Responsibilities:
* Help customers/partners succeed by building successful relationships during the entire customer journey.
* Develop a deep understanding of the customer's/partner's business priorities, operational model/objectives, cloud environment, cloud architecture/roadmap, and their technical initiatives.
* Maintain awareness of customer/partner operations as the Aiven advisor to assist with operational planning, risk management, and act as an advisor for deployments.
* Act as an advocate of the customer/partner and conduit into various Aiven cross-functional teams & leadership, including Sales, Support, Engineering, and Product Management.
* Conduct regular operational reviews with customer/partner on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis.
* Extract and maintain account insights and capture in systems of record.
* Participate in sales account planning and support account penetration/pipeline growth strategies.
* Actively contribute to customer/partner stability, enablement, and growth.
* Travel up to 10% of the time.
Requirements:
* Experience working in technology/software sales, pre-sales, or consulting.
* Fluency in French and English.
* Fluency in one or more programming languages such as Java, Python, Go, or Ruby.
* Ability to understand customers' technical requirements on an architectural level and articulate to the Product team or supporting Solution Architecture team.
* Experience implementing proof of concepts, and knowledge of technical validation processes.
* Knowledgeable of public clouds (AWS, Google, or Azure) and in the areas of compute, storage - block and object, networking, and security groups.
* Demonstrable use of a relational databases preferably PostgreSQL and/or MySQL.
* Excellent communication, project management, presentation, and problem-solving skills required with ability to build trusted relationships with premier enterprise customers and partners.
* Attention to detail, good problem solving and project management skills.
* Strong verbal and written communication skills, ability to work well with cross-functional teams, including Sales, Support, Engineering, Product Management, and Consulting Services.
* Ability to manage multiple projects and tasks, determine project urgency, and execute detailed action plans in collaboration with customers.
Nice to Have:
* Customer relationship management is highly desired.
What We Offer:
We invest in you!
- Participate in Aiven's equity plan.
- With Aiven locations spanning the globe, we want all of our crabs to find the right balance with our hybrid work policy.
- Get the equipment you need to set yourself up for success.
- Step up your career game with real employer support (use one of our learning platforms, annual learning budget, and more).
- Get holistic wellbeing support through our global Employee Assistance Program.
Make a Difference:
- Contribute to open source projects that you find meaningful outside of work - and get paid for it Our Plankton program recognizes extra work to the open source ecosystem for developers and non-developers alike.
- Use up to 5 days per year to volunteer for a good cause of your choice.
- Join one of our team member resource groups - empower yourself and others in missions that resonate with you.
Other Benefits:
- Need insurance? We've got you covered - benefit from our Medical Insurance and Travel insurance
Next Steps:
Once applying you should hear from our Talent Experience team within 5 days regarding the status of your application. If you are selected to move forward you can generally expect 4 stages with us
1. 30-45 minute call with one of our Talent Partners
2. 45 minute Depth of Expertise Interview with the hiring manager
3. Skills interview and/or presentation for 1 hour with the wider team
4. Company values interview for 1 hour
],