Job Opportunity
Our company is seeking an experienced Mobile Support Engineer to join our team. As a Mobile Support Engineer, you will play a key role in ensuring the smooth operation of our mobile support services.
The ideal candidate will have a good technical background and experience in diagnosing and repairing vehicle faults. You will be responsible for handling daily queries from customers, providing on-the-ground technical support, and ensuring that all technical issues are dealt with in a timely and professional manner.
This is a fantastic opportunity for a skilled engineer to take ownership of their work and contribute to the success of our organization.
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* Diagnose and detail root cause failures and estimate retail repairs, logging and reporting back to the service team as required.
* Diagnose both mechanical & electrical faults using industry diagnostic equipment and client technical manuals.
* Provide on the ground technical support to our customer and ensure that all technical issues are dealt with in a timely and professional manner.
* Take ownership of the entire warranty repairs process, ensuring work is completed in a timely manner and all return parts are labelled and regularly returned to the team.
* Proactively promote and sell services and parts to customers.
* Act as the interface between the Regional Service Manager and the customer workshop operatives relative to the customer base.
* Complete all necessary paperwork appropriately and in a timely manner to meet company standards.
* To undertake any other duties conducive with the effective operation of the post.
Required Skills and Qualifications
The ideal candidate will possess:
* NVQ level 3 / City and Guilds relating to Heavy Vehicle/PSV engineering or equivalent
* 1 years experience in an engineering, heavy vehicle/PSV environment, dealership or fleet.
* Strong mechanical skills & good technical background
* Ability to diagnose and repair faults effectively and efficiently
* Working knowledge of Microsoft Word, Excel, PowerPoint & Outlook
* Strong communicator with good interpersonal skills
* Ability to work on own initiative or as part of a team
* Willingness to travel to various work locations
Benefits
The successful candidate will enjoy:
* Competitive starting salary (OTE £50k per year)
* Monday to Friday working hours
* Company van, tools, and phone
* Overtime available but not mandatory
* Great training and progression opportunities
Others
This role does not require any shift work or call outs, nor will you be asked to make any repairs roadside. All work will be carried out in depots or garages. The company will provide a van, tools, fuel card, and a company phone.