Customer Service Administrator
We are seeking a highly skilled Customer Service Administrator to join our team at Leinster Appointments in Dublin 10. This is a permanent role that requires excellent communication skills and a strong customer focus.
The successful candidate will be responsible for managing incoming purchase orders, quotation requests, and customer inquiries via phone and email. They will also process sales invoices, coordinate with transport carriers, and maintain accurate records for all quotations and orders received.
* Main Responsibilities:
* Managing incoming purchase orders, quotation requests, and customer inquiries via phone and email.
* Processing sales invoices and ensuring timely handling.
* Coordinating with transport carriers to confirm delivery dates and communicating this information to clients.
* Assisting customers at the trade counter with their requirements.
* Maintaining accurate records for all quotations and orders received.
* Providing support to external sales staff as needed.
* Answering incoming calls and directing them to the appropriate department when necessary.
* Performing scanning and filing tasks related to completed sales orders.
The Ideal Candidate
To succeed in this role, you will need to possess excellent written and verbal communication skills, IT skills associated with MS Office, and ideally 5 years of experience in working as a customer service support role. You should also have a strong customer focus and a drive to deliver excellent customer service.
* Main Requirements:
* Excellent written and verbal communication skills.
* IT skills associated with MS Office.
* Ideally 5 year+ experience in working as a customer service support role.
* Ideally 1 year+ experience in working with SAP Business One.
* A strong customer focus and a drive to deliver excellent customer service.
* A confident self-starter who is capable of working on their own initiative.
Leinster Appointments is committed to providing a professional service where all CVs are kept confidential and will not be submitted to any third parties without candidate's knowledge or consent.
By applying, you are giving consent for Leinster Appointments to contact you about this job or similar positions.