Pay:From €33,000.00 per yearJob Description:Location:Onsite, Office (Cork HQ, Mahon)Type:Permanent, full time positionSalary:€33,000 gross p/a + monthly performance bonusShifts:Currently Mon-Fri subject to change (weekend coverage or shifts may be introduced in the future)Are you ready to play a vital role in maintaining the security and compliance of our Fintech client's platform? We're looking for an Ongoing Due Diligence Investigator who combines sharp analytical skills with regulatory expertise to continuously monitor and assess our customer relationships.In this critical position, you'll conductKYC refresh and Enhanced Due Diligencereviews,handle RFI requests from wire partners, and make informed decisions about maintaining or exiting customer accounts. If you're a self-motivated problem solver with strong risk awareness who thrives in a dynamic compliance environment, we want to hear from you.What we offer:Stable job: permanent employment contractsPerformance-based bonusOpportunity to advance your careerGreat rewards for referring your friendsMultilingual exposure: improve your spoken and written language skillsInspiring and fun environment. Our offices are known for their innovative, fun and pleasant design. Enjoy our 'relax' and 'play' areas as well as our onsite gymCommunity projects. Want to make the world a better place? We run CSR (corporate social responsibility) events all year longPrivate medical insurance coverage (after 6 months tenure). We work with one of the best suppliers (VHI) where you will benefit from a professional packageBike-to-work tax reliefPension schemeMaternity and paternity leaveAccess to GP care and an occupational health advisorSubsidized canteenOverview of tasks:Conduct KYC Refresh and/or Enhanced Due Diligence Reviews as neededHandle Respond for Information (RFI) requests from wire partners on organizations and transactionsAfter account review, document rationale to maintain or exit decisions on customer accountsIdentify and escalate any potential issues or concerns to managementMaintain accurate and up-to-date records of all reviews conductedIdentify opportunities to reduce unnecessary volumes through false positive rule proposalsCommunicate effectively with various stakeholders and customersWe are looking for someone who can:Demonstrate a strong understanding of regulatory requirementsBe a highly motivated self-starter, comfortable working within a high risk environmentWork efficiently and independently, but know when to ask for helpEnjoy and demonstrate experience working autonomously in a queue-based role, understanding how to prioritize your work and keep an organized, clean inbox and queuePlace an emphasis on quality - paying very close attention to detail to keep bad actors out and ensure we're letting good customers inHave great critical thinking skills and enjoy problem solvingHave great written communication skillsShowcase risk and compliance knowledge: a strong understanding of Know Your Customer (KYC), Anti-Money Laundering (AML), and risk assessment procedures is preferredPay attention to detailJoin our team and apply nowApply now and if you're successful with your initial application, our recruitment department will be in touch within 7 days. Are you worried your profile doesn't meet all the listed requirements? Don't hesitate to apply anyway We wouldn't like to miss the opportunity of meeting a great candidate.About us:Since founded in 1998, excellent customer service is our passion we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.