Supervisor
Location: Empire Casino, Dublin | Job Type: Full-time | Work Arrangement: On-site
Who We Are
Empire Casino Dublin is a cornerstone of the local entertainment scene. As a key brand within the Coastline Gaming family, we are dedicated to creating unforgettable customer experiences in a vibrant and welcoming environment. For over 40 years, Coastline Gaming has operated premier land-based casinos and our rapidly growing online brands. We are a multi-channel, customer-obsessed company committed to delivering world-class entertainment to our players.
Position Overview
As a Supervisor, you will be a key leader on the floor, working closely with the General Manager and Assistant Manager to drive the performance and success of the venue. You will lead the team during your shift, ensuring the highest standards of customer service, operational efficiency, and compliance are always maintained.
You will be responsible for motivating the team, managing cash operations, and creating a positive and engaging atmosphere for both staff and customers.
As a leader, youll enjoy a varied schedule that combines day, evening, and weekend shifts, giving you the opportunity to engage with the business at its busiest times. Direct gaming industry experience is not essential. We strongly encourage applications from accomplished supervisors with a strong background in high-volume retail or hospitality.
This is a full-time role with a rotating schedule, which may vary between 07:00am and 07:00am, and includes weekends.
Key Responsibilities
* Team Leadership: Lead, motivate, and support a team of Customer Assistants during your shift, providing clear guidance and constructive feedback.
* Operational Management: Oversee opening and closing procedures, manage cash desk operations, and ensure the venue is presented to the highest standards.
* Customer Experience: Act as the first point of escalation for customer queries, resolving them professionally to ensure a welcoming and positive atmosphere.
* Performance & Compliance: Monitor on-shift performance, ensuring the team adheres to all company policies, procedures, and responsible gaming standards.
Required Skills & Experience
* At least 1 years of experience in a supervisory or team leader role within a fast-paced retail, hospitality, or leisure environment.
* Proven experience in cash handling and reconciliation.
* Strong leadership and communication skills, with the ability to motivate and guide a team.
* A proactive, customer-focused mindset with excellent problem-solving abilities.
* Good numeracy skills, Microsoft Excel experience and Computer skills.
What We Offer
* Competitive compensation package
* Training and professional development opportunities
* Clear career growth and advancement paths within Coastline Gaming
* A supportive and dynamic team environment
Compensation
* €18 per hour.
How to Apply
Ready to take the next step in your career? Apply here.