Pension Administration Career Opportunity
The successful candidate will provide administrative support to our team, ensuring accurate and timely processing of customer queries.
Key Responsibilities:
* Update pension administration databases and systems.
* Log and scan post/correspondence.
* Handle Department for Work and Pensions (DWP) and HM Revenue and Customs (HMRC) queries.
* Receive and handle internal and external telephone queries.
* Run automated systems calculations.
* Perform manual benefits calculations.
* Produce letters to 'draft standards' via Electronic Document Management system in response to customer queries and arrange for them to be issued after checking.
* Develop a basic knowledge and awareness of clients and associated schemes.
* Assist the team with project related work e.g. bulk mailshots to scheme members.
* Work closely with other departments/teams both internal and external to provide a total service to clients.
* Ensure the accurate updating of time recording system (Virtual Office) for both chargeable and non-chargeable activities and meet required utilisation targets.
Requirements:
* A minimum Grade 4/C in GCSE Maths and English, or equivalent.
* Excellent organisational and planning skills.
* Ability to work in advance of deadlines and prioritise multiple tasks.
* Able to see projects/tasks through to completion within given timescales.
* Willingness to learn.
* Able to follow instructions, procedures, policies and assimilate information quickly in a consistent manner.
* Able to take ownership and responsibility for own work.
* Enthusiastic, positive and flexible approach to work.
* Effective interpersonal skills.
* A high degree of accuracy and attention to detail is required in order to perform duties both numerical and written.
* Good oral and written communication skills.
* An active listener and able to follow through on instructions given.
* Able to work as part of a multi-disciplined team.
* Good problem-solving skills.
* Able to recognise the need for a customer focused approach to delivery both in terms of quality and exceeding customer expectations.
Benefits:
The role offers an opportunity to develop skills and experience in a dynamic environment.
Other Information:
Please note that a high degree of accuracy and attention to detail is essential in this role.