**Job Title:** Tech Coordinator
**Contract Type:** Fixed Term Contract
**Contract Length:** 12 Months
**Location:** Limerick
About Us:
We pride ourselves on delivering exceptional shareholder servicing functions, including dealing, registration, AML, settlements, distributions, and commissions to clients in the financial services sector.
Role Overview:
The Tech Coordinator will play a crucial role in managing Transfer Agency complaints under the Quality & Complaints Manager. This position requires an experienced professional committed to delivering top-tier service and ensuring that escalated customer issues are resolved efficiently and effectively.
Key Responsibilities:
* Investigate all complaints promptly, ensuring adherence to strict timelines while maintaining the integrity and professionalism of the organisation.
* Handle complaints in compliance with regulatory requirements.
* Oversee and maintain the complaint handling process to ensure consistency and quality.
* Provide insightful reporting data to business leaders and senior management for trend analysis.
* Propose preventive measures to Operational Teams based on analysis results, identifying opportunities for procedural improvements.
* Collaborate with business units to investigate root causes, drive complaint resolution, and formulate detailed final responses for complainants in line with regulatory standards.
* Maintain accurate, easily accessible records of all complaints.
* Support the wider team's quality monitoring activities as needed.
Skillset:
The ideal candidate will possess:
* A solid understanding of the Transfer Agency operational area.
* Familiarity with regulatory complaint handling requirements, with prior experience in consumer complaint management being advantageous.
* Strong analytical skills necessary for researching and resolving inquiries, conducting trend analysis, and preparing management information.
* Self-motivation and the ability to work independently.
* Proficiency in Microsoft products.
* Excellent communication skills, including active listening, oral and written communication, and information sharing.
* Strong interpersonal skills, focusing on relationship-building, respect, problem-solving, and understanding.
* A proactive approach to decision-making, idea generation, and inclusion in problem-solving.
* Leadership qualities, including providing direction, knowledge sharing, and recognising team contributions.