Overview
We are seeking a highly organised and efficient Operations & Resource Manager to lead the seamless execution of our internal operations and efficient allocation of resources within our dynamic creative agency. The ideal candidate will combine their strong operational acumen with a deep understanding of the event process to optimise workflows and ensure our teams deliver exceptional work on time. They must have an enjoyment for administrative work and an eye for detail, with a drive to keep things organised and updated daily. They must lead without prompting.
Responsibilities
* Assist the Director of Operations in running internal operations across departments.
* Process & Systems: maintain and improve internal processes, systems, and documentation to drive efficiency and clarity across the agency.
* Policy Documentation: keep policies up to date and orderly/filed; curate new documents as needed.
* Leads weekly check-ins with various teams/departments.
* Resourcing & Scheduling: lead the agency\'s resourcing function, allocating staff effectively across projects; manage weekly resource planning meetings and keep the resourcing schedule up to date; track capacity, highlight pinch points, and flag gaps or overloads early.
* Support freelance and contractor onboarding, ensuring smooth integration into teams.
* Freelance management: build out the freelance base for the events teams; recruit continuously; build relationships with key freelancers and onboard new talent onto the system; manage freelance costs, fees, and invoicing; manage documentation (NDA, SOW/Contracts).
* New Enquiries/Pitches: own new opportunities channels, filter information, brief down to be resourced; own the E-Tenders account; read tenders and curate small briefs for senior management.
* ERP System (Scoro): support on all operational needs in the backend and manage information input from various teams; onboard new staff through ops systems; lead internal/external training programs.
* Office & Facilities support where needed.
* Culture & Communication: foster a positive, collaborative, and solution-driven culture with clear communication across the agency.
* Reporting & Insights: track operational and resourcing KPIs, prepare reports, and provide insights to the Director of Operations and senior leadership.
Key Skills & Experience
* 5+ years of experience in event management, operations, or a related role within a creative agency.
* Strong analytical skills with an understanding of operational processes and project lifecycles.
* Exceptional communication and interpersonal skills to collaborate effectively with diverse teams.
* Ability to push work through the business and not shy away from hard conversations.
* Proficiency in project management and communications tools and software (e.g., Scoro).
* Operational & resource management.
* Excellent organisational and multitasking skills, with a keen eye for detail.
* Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
* Ability to balance operational efficiency and problem-solving.
* Familiarity with creative events planning, experiential marketing or advertising is a plus.
* Administration and IT systems skills.
* Ability to work independently.
Key Attributes
* Motivated & passionate
* Self-starter
* Positive and friendly
* Works at a fast pace
* Confident
* Honest
* Critical thinking / detail oriented
* Good communicator
* Takes initiative
Salary
Salary will be dependent on previous experience.
Working Hours
The successful applicant will generally work normal office hours 9:00am to 5:30pm Monday to Thursday, and 9:00am to 5:00pm on Fridays. On occasion, they may need to work extra hours, including evenings and weekends.
Perks of the Job
* Office located in the heart of Dublin’s Camden Street with access to major bus/LUAS links
* Time in lieu for event days/overtime
* Competitive salary
* A fun and fast paced environment, with energetic workforce
* Regular team building days
* Regular training and upskilling opportunities
* Dog-friendly office
* Day off for your birthday
* Remote working optional (role requires being based in office minimum 2 days a week)
* Annual 2-day away trip with team
* Sports & social / wellbeing events
About FUEL
FUEL is an Experience and Entertainment Group. We operate from Dublin, Europe and the US but engage all over the world. We specialise in Brand and Employee Experience, Content, Production Services and Streaming, Technology, Festivals and Gifting.
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