Job Title:
Community Support Specialist
The role of Community Support Specialist plays a vital part in assisting clients' communities, resolving inquiries empathetically and accurately.
This specialist will become knowledgeable about the client's products and community standards, making well-balanced decisions to be an effective advocate for the community.
The position requires strong interpersonal skills, verbal and written communication skills, and empathy to display a strong bias towards doing what's right.
The specialist will investigate and resolve issues reported on the client's platform, such as requests for account support and reports of potentially abusive content.
They will respond to user inquiries with high quality, speed, empathy and accuracy, using market-specific knowledge to spot and scope scalable solutions to improve support for the community of users.
Key Responsibilities:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
* High adaptability and positive approach to challenges.
* Ability to make decisions.
* Ability to solve problems.
* Effective Time management & Prioritization skills.
* Ability to work as part of a team.
* Ability to consistently hit KPIs on time.
Required Skills and Qualifications:
* Proficient in Norwegian and English.
* Cultural understanding of the market.
* Experience in working in an office environment is preferable.
* Extremely reliable, consistent, and hard-working.
* Passion for ensuring a positive, safe user experience.
* Flexible in working in a faced-paced environment with different projects to work on.
* Ability to learn new information in a short period of time.
Benefits:
* Health Insurance.
* 25 days Annual Leave.
* Extensive Training & Development.
* Access to Wellness Programs.
* Tax Saver Travel Card.
* Bike to Work Scheme.
Equal Opportunity Employer:
We champion diversity and equality, anchoring our workplace cultures and creative minds. We recognize the collective strength found in the diverse backgrounds, skills, and experiences of our team members. Our commitment to fostering an inclusive environment transcends gender, marital status, family status, age, disability, sexual orientation, race, religion, and membership in the Travelling community.