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## **Job Description****Benefits:** ? Competitive Salary ? Twenty-three days annual leave ? Bonus Scheme ? Company Car ? Medical refund scheme ? Enhanced statutory sick pay ? 1.5% employer matched Pension scheme ? Enhanced Maternity and Paternity benefits ? Access to Hubex benefits and discounts platform ? Life Assurance x2 basic salary ? Employee Assistance Programme ? Opportunities for career advancement and professional development ? Voluntary flu vaccination voucher ? Bike to Work Scheme***Responsibilities:**** Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goals.
* Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improvement.
* Manage Customer Service at Branch to very specific agreed targets.
A flair in a retail sales environment with strong customer focus is a distinct advantage in this role.
* Ensure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and/or Head of Regional Operations and Sales.
* Ensure additional sales are monitored and agreed targets are being adhered too.
Liaise with necessary teams to ensure on going training and improvements are met.
* Monitoring of all damage and repairs to agreed targets.
Ensure all fleet is serviced and in good working order* Manage overdues and records of follow up.
Liaise with appropriate depts.
* Oversee on site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, Fuel accounting.
* Provide training, coaching, development and motivation to bring out the best in each team member* Maintain and enforce HR Policies and Procedures.
* Conduct yearly appraisals with all staff members by the deadline required by HR* Assist in developing branch and organisational objectives, and also in formulating policies and budgets* Communicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and needs* Address customer and employee satisfaction issues promptly* Manage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulations* Ensure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily.
Particular emphasis on security and control systems.
* Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attained.
***Skills Required:**** Problem-solving and analytical ability* Motivated self-starter, comfortable in a fast-paced environment* Demonstrated integrity and ethical standards* Professional demeanour with "Can Do" attitude* Customer Focused matched to strong commercial Retail sales skills.
* Effective listening, communication (verbal and written), and negotiating skills* Strong leadership, motivation and managerial skills* Manages time effectively and adapts quickly to changing priorities* Team player who works productively with wide range of people* Demonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objectives* Strong project management and multi-tasking skills* Excellent organisational skills* Demonstrated competency in budgeting, forecasting and planning* Knowledge of Microsoft OfficeEMG2**Europcar Mobility Group**Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
*"We help to change the way you move"* is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.More info at:
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