Job Title: Microsoft 365 Lead
Job Description:
The successful candidate will serve as a technical expert and service facilitator, integrating daily operations with strategic planning. This role is responsible for supporting effective and secure collaboration across the organisation while maximising the usage and benefits of our cloud productivity tools.
* Microsoft 365 Tenant Management: Oversee the administration of Microsoft 365 tenants, including Exchange Online, SharePoint Online, Teams, OneDrive, and other associated services.
* Configure Teams settings, manage channels, guest access, policies, and app integrations.
* Setup and configuration of Privileged Identity Management (PIM), Single Sign-On (SSO) and Security Assertion Markup Language (SAML).
* Provide Tier 2/3 support for Microsoft 365-related issues, escalate complex problems, and coordinate with Microsoft support when necessary.
* Develop user guides, conduct training sessions, and document procedures for internal staff.
* Keep up to date with Microsoft 365 roadmap, new features, updates, and best practices.
* Ensure that appropriate backup strategies are in place for Microsoft 365 data and services and participate in disaster recovery planning.
* Utilize Microsoft 365 reporting tools and dashboards to monitor usage, security events, and system health.
* Plan and execute upgrades, migrations, and new feature deployments in a structured manner.
* Manage user accounts, groups, and licenses in Microsoft 365 Admin Center.
* Monitor license usage and suggest cost-saving strategies.
* Implement and maintain security measures, including Multi-Factor Authentication (MFA), conditional access policies, data loss prevention (DLP), and auditing.
* Oversee Exchange Online mailboxes, distribution lists, policies, and anti-spam settings.
* Administer document libraries, sites, permissions, sharing settings, and data retention policies.
* Oversee environment setup, app deployment, user permissions, data policies, and integration workflows.
Required Skills and Qualifications:
Education: Bachelor's degree in computer science, Information Technology, or a related field preferred.
Certifications: Relevant certifications such as Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Security Administrator Associate, or Azure certifications are highly desirable.
Experience: 5+ years of experience with Microsoft 365 administration in a mid-to-large enterprise environment.
Technical Skills: Proficiency with Microsoft 365 Admin Center, Exchange Online, SharePoint Online, Teams, and OneDrive. Experience with Azure Active Directory and related security controls. Strong Power Shell scripting skills for automation and bulk operations. Familiarity with Office 365 migration tools and processes. Knowledge of compliance, retention, and data governance policies. Understanding of network fundamentals and cloud architecture. Experience with mobile device management (MDM) and endpoint protection.
Benefits:
This position offers a hybrid work environment, requiring onsite presence 2-3 days per week. May require occasional after-hours or weekend work for critical updates or incident response. Participation in on-call rotation and disaster recovery activities may be required.
Why PM Group:
As an employee-owned company, we are inclusive, committed and driven. Corporate Responsibility and Sustainability are the heart of our new 2025 business strategy. Inclusion and Diversity are core to our culture and values. Wherever we work, we commit to a culture of mutual respect and belonging by building a truly inclusive workplace rich in diverse people, talents and ideas. Valuing the contributions of all our people and respecting individual differences will sustain our growth into the future.