Community Operations Analyst (Multilingual) Role and Responsibilities: Assist our clients community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about clients products and community standards Make well balanced decisions and personally driven to be an effective advocate for our community Strong interpersonal skills, verbal and written communication skills and most importantly empathy Display a strong bias to doing whats right Investigate and resolve issues that are reported on clients platform such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, empathy and accuracy Essential Competencies: Strong personal resilience with the ability to operate in a pressured and fast paced environment. High adaptability and positive approach to challenges. Ability to make decisions. Ability to solve problems. Effective Time management & Prioritization skills. Ability to work as part of a team. Ability to consistently hit KPIs on time. Candidate Experience: Proficient in market language and English. Cultural understanding of the market. Experience in working in an office environment is preferable. Extremely reliable, consistent, and hard-working Passion for ensuring a positive, safe user experience Benefits: Health Insurance 25 days Annual Leaves Extensive Training & Development Access to Covalens Wellness Programs. Tax Saver Travel Card Covalens Bike to Work Scheme Further Details: Salary: €31,063 per Annum Location: Sandyford (Dublin 18) Working hours: 37.5 hours / week Monday to Sunday (including Bank Holidays) Shift: Day (9am to 5.30pm) / Evening (6pm to 2am) Pay Schedule: Monthly Contract Type: Permanent Full-Time Contract #cplcovalen #LI-RL1 Skills: content review