Customer Service Support Coordinator
Are you passionate about animal welfare and volunteer coordination A rewarding opportunity has arisen for a Customer Service Support Coordinator to join our team in Cork This is a dynamic role for someone eager to play a key part in the recruitment management and support of our nationwide volunteer network that cares for and raises our dogs in training.
Purpose of the Role
* Recruiting and managing volunteers such as Puppy Raisers and Temporary Boarders
* Overseeing the rehoming process for retired or withdrawn dogs
* Supporting operational administration and contributing to the organisation's strategic goals
Key Responsibilities
* Volunteer Recruitment & Management
* Lead recruitment screening training and recognition of programme volunteers
* Organise and attend outreach events and campaigns
* Maintain contact records and manage volunteer communications
* Collaborate with internal teams to ensure volunteer needs are met efficiently
* Volunteer Development & Support
* Develop innovative strategies to grow and retain a national volunteer base
* Capture feedback and support regional volunteer branches to strengthen community networks
* Liaise regularly with volunteers and stakeholders to provide programme updates and support
* Rehoming Coordination & Programme Support
* Manage the rehoming process for dogs exiting the programme
* Screen and support prospective rehoming applicants
* Ensure all activities align with internal policies and regulatory standards
* Continuously update and improve standard operating procedures and online systems
Essential Requirements
* A third-level qualification in business or a related field
* At least 1 year of experience in a business recruitment or administrative role
* Strong communication multitasking and organisational skills
* A proactive results-driven approach with a collaborative mindset
* Full clean driving licence and eligibility to work in Ireland/EU
* Willingness to undergo Garda vetting