Join to apply for the IT Operator role at The National LotteryJoin to apply for the IT Operator role at The National LotteryGet AI-powered advice on this job and more exclusive features.Hybrid role based in Dublin City Centre: Monday to Wednesday onsiteMaintain the integrity of the National Lottery Gaming systems, channels and business systems and ensure that departmental SLAs are met.Ensure successful running of retail network, gaming systems and applications, identify problems or delays and take appropriate corrective actions.What you will doTeam Description:Ensure service levels to our external customers and internal business users are maintained to highest standards providing minimum availability of 99.6%, per annum across all regulated systems.Ensure that the Irish National Lottery Computer Operations functions are managed, 24 hrs per day 365 days per year in a secure, reliable, resilient way.Manage the standards and availability for all IT Services.Manage the service delivery and effective performance of Operation 24x7 Data Centres, Networks and Service Management.Monitor performance of the Gaming infrastructure.Manage all gaming systems, channels and provide Operator inputs to the Draw processes.Key ResponsibilitiesEnsure that all Operations documentation is accurate, up to date and adhered to.Monitor the processing and functioning of the following components of the Lottery Infrastructure: Intralot suite of applications, retailer channel, interactive channel, internal and external networks and network devices, back-office databases and hardware.Retailer estate management – monitoring of the networks, change of proprietors, new installs, software updates.Log, investigate, assign or resolve any problems or irregularities.Incident and change management, itil based.User access management activities, starters, leavers and movers.Alongside PLI personnel, perform daily draw processing activities.What we are looking forMinimum 1-2 years in incident management in line with ITIL fundamentals and best practicesExperience of Application or Network Management toolsExperience of using an automated scheduling packageKnowledge IT Security Systems/procedures and an ability to demonstrate a strong working background in theseProficient in Microsoft excel.Experience in Active Directory user management.Significant IT experience and an ability to analyse and solve technical problems.Excellent organisational and communication skills.Analytical problem solving.Knowledge of Lottery systems would be an advantageWhy you will love working here:Work-life balance: Hybrid working model for applicable roles. Full range of leave entitlements, 15 days working abroad per year.Financial Wellbeing: Competitive salary, Defined contribution pension, Income protection 1:1 financial advice.Learning & Development: We promote a culture where you can continuously develop on a personal and professional basis. These include access to 24/7 resources such as: In-House Training Programme, Go1 Learning Content, Irish Management Institute, The Executive InstituteSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesConsumer ServicesReferrals increase your chances of interviewing at The National Lottery by 2xGet notified about new Information Technology Operator jobs in Dublin, County Dublin, Ireland.Dublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 3 weeks agoDublin, County Dublin, Ireland 3 weeks agoProduct Support Specialist (Ireland, Contract)Dublin, County Dublin, Ireland 11 hours agoDublin, County Dublin, Ireland 2 days agoDublin, County Dublin, Ireland 2 days agoDublin, County Dublin, Ireland 2 days agoDublin, County Dublin, Ireland 21 hours agoDublin, County Dublin, Ireland €40,000.00-€49,000.00 2 weeks agoDublin, County Dublin, Ireland €49,000.00-€49,000.00 2 weeks agoDublin, County Dublin, Ireland 2 weeks agoField Service Engineer - Clean Utility SystemsDublin, County Dublin, Ireland 3 days agoDublin, County Dublin, Ireland 3 weeks agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 4 months agoTest & QA Lead - Business Systems & Engineering ApplicationsDublin, County Dublin, Ireland 2 days agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 2 weeks agoProduct Expert, Customer Support (Dublin, IE)Dublin, County Dublin, Ireland €50,000.00-€70,000.00 3 weeks agoDublin, County Dublin, Ireland 1 month agoDublin, County Dublin, Ireland 7 hours agoSystems Engineer/DevOps Engineer, Managed OperationsDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 1 week agoAI Business Process Sales and Service Solution Engineer (SE) - German SpeakerDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 2 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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