Purpose This is an excellent opportunity for an experienced candidate in the credit union or financial sector, who is seeking an opportunity to work in one of the largest Credit Unions in the country. Responsibilities Provide the members of the Credit Union with a courteous, pleasant and professional service. This can be via the phone, face to face interaction, through our website /email or by providing back office support. Back Office support can include, but is not limited to, the management and input of payrolls, direct debit payment management, assistance with loan underwriting and issuing, new member applications, or assistance with any of the range of services offered. Provide support, coaching and guidance to peers, in particular, to Member Service Officers in your team who are working towards their MCC accreditation. Ensure your participation in training to ensure a knowledge of all products and services. Identify training needs with your line manager as you require. Undertake such other reasonable and lawful duties as may be directed from time to time by any of your line managers or the management team Any other duties that may be required. Qualifications The successful candidate will be required to have previously satisfied the minimum competency requirements as set out in the Central Bank Guidelines for sales and related activities ( i.e. QFA or CUA or APA in Loans & Savings and Investment or Pathways CU Diploma/ACCUP). A minimum of 2 years working experience in a Financial Institution is required 1- 2 years working experience in a similar role would be an advantage. Knowledge of SCION an advantage. Excellent IT Skills. Excellent administration skills and attention to detail.