Operations Manager Job Description
Summary: We seek a highly skilled Operations Manager to manage day-to-day Safety Operations through vendor engagement and process improvement, influence and execute the Safety strategy, and drive the operations roadmap cross-functionally.
Responsibilities:
* Manage day-to-day Safety Operations through vendor engagement and process improvement to improve quality and efficiency outputs.
* Influence and execute the Safety strategy, drive the operations roadmap cross-functional teams and roadmaps across product, policy, process, systems, data, and analytics to drive continuous improvement and step-change innovation.
* Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience and safety.
* Analyze operational data to identify trends and work cross-functionally on solutions.
* Develop and maintain key relationships with cross-functional partners in Outsourcing, Policy, Security, and Engineering.
* Effectively plan and manage complex projects from the initial ideation phase through final execution to further our mission.
* Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary.
* Develop an end-to-end understanding of Safety and how it affects our community.
* Be a Safety subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations, and quality audits.
Requirements:
* Bachelor's degree or equivalent.
* 4+ years of work experience in a role involving strategic/analytical initiatives (operations, project management, quality, process optimization experience).
* Experience operating in and delivering results in an ambiguous environment.
* Experience with strategically, analytically, and creatively evaluating and solving problems.
* Experience building connections with cross-functional partners and team members through effective communication and collaboration, and in delivering results in a goal-oriented environment.