Overview
Role: Customer Service Assistant - Lifford at BOYLE Sports. You will be responsible for providing an outstanding customer experience through a helpful, friendly and knowledgeable approach. The day to day involves assisting the Shop Manager and team with the smooth running of the store, maintaining high standards, accepting and paying out bets, and delivering excellent customer service. The role includes opening and closing the business and, on occasion, you may be required to manage shop operations.
Responsibilities
* Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
* Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
o Opening and closing the shop
o Managing and guiding the shop team
o Cash management procedures
* You will have the opportunity to manage on occasion which will lead to further development opportunities.
* Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
* Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
* Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and in shop transactions through the EPOS System in a timely manner.
* To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
* Ability to work under pressure and remain calm whilst constantly looking for ways to improve yourself and the shop.
* Keeping and maintaining shop presentation standards to a high quality throughout your working day.
* Ensure that all procedures (safety, compliance and shop operations) are always followed.
* Passionate about working within a team environment.
* Adhere to Social Responsibility duties.
Knowledge, Skills And Experience
Essential Skills and Experience
* Customer service focused
* Operate with trust and integrity
* Flexibility as business operates 7 days a week
* Be adaptable to shop environment
* Great attention to detail and strong numeracy skills
* An enthusiastic people person who can work on own initiative and as part of a team
* A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
* Ambitious and driven to progress within the company
* To promote the company brand and be results focused
* Excellent communication skills
* Problem solve and think creatively
* Be organised, reliable and dependable
* A proven good cash handing approach
Desirable Skills And Experience
* Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Gambling Facilities and Casinos
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