Level 3 Support Engineer Permanent Role ( Cork Onsite / Hybrid)As a Senior Technical Support Engineer, you will own the resolution of sophisticated customer issues in enterprise cloud environments. Success in this role requires strong motivation, a passion for continuous learning, excellent customer focus, and robust analytical/problem-solving abilities.Core activities include:Providing high-quality technical support and managing customer expectations throughout issue resolution.Investigating and diagnosing problems using diagnostic tools, log analysis, lab reproduction, internal knowledge resources, and collaboration with peers.Engaging with engineering and field teams to drive root-cause analysis and long-term resolutions.Documenting solutions and creating reusable knowledge articles for broader team and customer benefit.Operating in a supportive, trust-based culture that prioritizes professional development, coaching, and work-life balance.Have You:Minimum 5 years of hands-on experience in the virtualization and cloud infrastructure domain.Degree in Computer Science, Engineering, or a related discipline.5+ years' experience in IT system administration or IT management within a dynamic business environmentStrong expertise across Infrastructure, Firewalls, Networking, Windows Server, Linux, Active Directory, VMware, Microsoft 365, Microsoft Sharepoint Azure, and Intune.Microsoft or VMware professional certifications preferred.ITIL certification or practical experience applying ITIL principles.Proven ability to troubleshoot complex, multi-component environments.Strong communication skills and comfort working with customers and cross-functional teams.Willingness to develop expertise in areas such as technical reasoning, prioritization, and customer management.5+ years of work experience with Linux5+ years of work experience with Microsoft 3655+ years of work experience with WindowsBerkley Business & Technology is a specialist consultancy, recruiting professionals for organizations throughout Ireland, UK & Europe; for more information go towww.berkley-.If you would like to discuss this vacancy further or to discuss your career options in confidence, please telephone Jess Burkeat or send your profile to-