Join our team as a Reservation Agent at The iNUA Hotel Collection.
As a Reservation Agent, you will be the first point of contact for our valued guests, processing reservations across phone, email, and online channels while exceeding guest expectations.
About the Role
As a Reservation Agent you will:
* Answer incoming calls, emails, and online inquiries regarding room reservations.
* Assist guests with booking rooms, processing payments, and confirming reservation details.
* Offer room upgrades, packages, and additional services to enhance the guest experience.
* Handle reservation modifications and cancellations efficiently and courteously.
* Maintain accurate reservation records and ensure compliance with hotel policies.
* Provide information about hotel amenities, services, and local attractions.
* Build rapport with guests and address their concerns in a timely and professional manner.
* Contribute to maximizing hotel occupancy and revenue generation.
Qualifications
* Minimum of 1 year of experience in a reservations role, preferably within the hospitality industry.
* Excellent communication, interpersonal, and problem‑solving skills.
* Proficient in reservation software and property management systems.
* Strong organisational skills and the ability to multitask effectively.
* Positive and welcoming attitude with a genuine passion for exceeding guest expectations.
* Ability to work independently and as part of a team.
What We Offer
* Competitive salary and benefits package.
* Opportunity to work in a dynamic and fast‑paced environment.
* Part of a team dedicated to providing exceptional guest service.
* Career development opportunities within the hospitality industry.
* Positive and supportive work environment.
* Training and development opportunities to help you grow your career.
* Flexible scheduling options (full‑time, part‑time, and weekend positions available).
* Team members discounts on accommodation, dining, and spa services.
* Free Employee Assistance Programme.
* Health Insurance and Pension contributions.
* Opportunities for promotion and transfer within the iNua Hospitality Collection and Radisson Hotel Group.
Ready to join our team and make a difference? We are an equal‑opportunity employer and value diversity at our company. Look forward to hearing from you.
Seniority level
Entry level
Employment type
Part‑time
Job function
Other
Industries
Restaurants
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