Job Description
We are seeking a skilled and passionate individual to join our Implementation Support team. As an Implementation Support Engineer, you will play a critical role in providing technical support to our customers, internal Professional Services consultants, and consulting partners using our products.
Your primary responsibilities will include developing and maintaining deep expertise in our suite of products, troubleshooting and resolution of incoming support cases, communicating with customers to ensure timely and accurate updates on the status of their support requests, creating and maintaining knowledge articles related to the resolution of customer-reported problems with our products, and identifying areas for service improvement.
Key Responsibilities:
* Provide technical support to customers, internal Professional Services consultants, and consulting partners using our products
* Develop and maintain deep expertise in our suite of products
* Troubleshoot and resolve incoming support cases
* Communicate with customers to ensure timely and accurate updates on the status of their support requests
* Create and maintain knowledge articles related to the resolution of customer-reported problems with our products
* Identify areas for service improvement
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Required Skills and Qualifications
To be successful in this role, you will need to possess a strong understanding of Java development, web UI design and development, XML, application architecture, relational databases, and SQL. You should also have experience in documenting technical solutions, preferably in the form of KCS articles.
Requirements:
* Bachelor's Degree in Computer Science or related field
* 3+ years of work experience providing enterprise application software support in Java for a B2B software company
* Strong understanding of Java development, web UI design and development, XML, application architecture, relational databases, and SQL
* Experience in documenting technical solutions
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Benefits
We offer a fun and dynamic work environment, a culture that lives by our core values of integrity, rationality, and collegiality, and opportunities for professional growth and development. We are committed to providing our employees with a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
What We Offer:
* A fun and dynamic work environment
* A culture that lives by our core values of integrity, rationality, and collegiality
* Opportunities for professional growth and development
* A comprehensive benefits package
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