Project Worker, Dublin Services
Reporting To:
Service Coordinators
Responsible For:
Contributing to the day-to-day operation of the service and ensuring it runs smoothly and in accordance with organisation procedures.
Objective:
To work directly with clients as part of a team and to provide a safe, secure environment for clients.
Responsible To:
Open Access Service Coordinators, Head of Operations and Service Delivery
Within the Open Access Services, there are a number of services/client activities which result in several different daily roles within the service; you will be required to undertake whichever daily role is assigned to you to meet our operational requirements.
Main Duties/Responsibilities
Ensure smooth daily operations:
Contribute to the day-to-day running of services, adhering to organisational procedures to ensure efficient and consistent care delivery.
Provide quality support:
Perform tasks as directed to guarantee that clients receive high-quality, safe, and appropriate support tailored to their individual needs.
Appropriately risk assess and engage in one-to-one supports/lone working/group facilitation with clients where appropriate.
Adopt a trauma-informed environment:
Promote and maintain a trauma-informed culture that is sensitive to clients' experiences and needs.
Develop respectful, trusting relationships with all clients, handling challenging situations with care while preserving their dignity.
Collaborate effectively as a team member:
Work closely with colleagues to ensure smooth operations, effective communication, and consistent service delivery.
Adhere to organisational policies:
Follow the procedures of MQI (Merchants Quay Ireland) to maintain high standards of service delivery.
Ensure policy compliance:
Consistently uphold and enforce policies regarding service delivery, health and safety, confidentiality, and quality standards.
Administrative duties:
Perform required administrative tasks in compliance with organisational procedures.
Perform other duties as required:
Take on additional responsibilities and training as required by the Open Access Service Coordinators to ensure the ongoing success and flexibility of the service.
Support clients through the process of regaining their capacity for daily life and reintegrating into their communities.
Be involved in the preparation of reports, statistics and other information that may be required by the Open Access Service Coordinators and/or Head of Operations and Service Delivery Dublin.
Have a flexible approach to the work in response to organisational change, development and review of best practice.
Share responsibility to work cohesively with volunteers for the delivery of services and act as a mentor to those who are volunteering in the service.
Report to Open Access Service Coordinators for individual support, regular supervision, and performance appraisal.
A compulsory rotation system operates within the different areas/roles within the service (i.e., drop-in service and health promotion service); participation is required once operational.
Person Specification
Essential:
Relevant third-level qualification in social work and at least one-year full-time or equivalent experience of working within low-threshold services.
Understands the issues relating to addiction, homelessness and mental health, and has experience of client work in these areas, including suitable interventions.
Possesses strong interpersonal skills.
Desirable:
Good knowledge of relevant legislation, policy and practice regarding homelessness and/or drug use.
Experience in Key Working and care planning.
Experience working with clients with multiple needs.
Experience working with homeless-specific databases and reporting.
The successful candidate will cover roles such as, but not limited to, monitoring specific locations within the service for possible overdoses, working with clients on a one-to-one basis and delivering sanctions to those deemed suitable for interventions.
The candidate will work directly with clients, providing a safe, secure environment, responding appropriately to their needs and enabling them to maximise their potential and move out of addiction/homelessness.
Benefits
Sick Pay Scheme (following the probationary period)
Minimum 23 days Annual Leave (based on a 7.5-hour working day), plus one Good Will Day
Defined Contribution Pension Scheme (after the probationary period)
Death In Service Benefit (from commencement of employment)
Learning and Development programme
Bike to Work Scheme
Paid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and Compassionate Leave)
Educational Assistance (Study and Examination Leave, scholarship foundation)
Employee Assistance Programme (EAP)
Contract:
Full time Contract of Indefinite Duration
Location:
Merchants Quay Open Access Service – Dublin 8
Salary:
Starting €35,659, depending on experience
Hours:
37.5 hours weekly
Days:
Monday to Sunday
To apply for this position, please submit your application by the 31st of December ****.
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