Job Summary
We are seeking an experienced Operations Supervisor to oversee daily operations and provide exceptional customer service.
About the Role
This is a key leadership position responsible for ensuring a high level of service across all departments. The ideal candidate will have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:
1. Operational Management: Oversee pub operations during shifts, ensuring cleanliness, stock levels, and proper staffing.
2. Staff Supervision and Development: Recruit, supervise, and train staff to deliver excellent customer service.
3. Customer Service and Guest Experience: Greet customers, handle complaints, and manage reservations and seating arrangements.
4. Financial Management: Oversee cash handling procedures, manage stock levels, and ensure accurate record-keeping.
5. Health and Safety Compliance: Ensure compliance with health and safety regulations, conduct regular checks, and handle emergencies.
Benefits:
* Flexitime
* Employee discount
* Company pension
* Food allowance
* Bike to work scheme
* Company events
* On-site parking