A Sparking Future
Crowne Plaza Dublin | Blanchardstown is currently accepting applications for the role of Part-Time Front Office Receptionist to join our team. This is a fantastic opportunity to work in a fast paced and busy environment in an internationally branded hotel.
Hotel Front Office Experience is required for this role & to work flexible days & hours.
Our Hotel.
CROWNE PLAZA Dublin Blanchardstown | 14 Meeting Rooms | Spacious Event Rooms | Sanctuary Bar | Inca Coffee Lounge | Forchetta Restaurant | 188 Bedrooms.
Perks of Joining Crowne Plaza Dublin
|
Blanchardstown.
* Our fantastic staff restaurant, to ensure you are well looked after.
* Free & Secure Car parking onsite.
* Continuous Training and Development so you can progress your career with Tifco.
* IHG Rewards team membership travel the world with over 6,000 partner hotels worldwide.
* Friendly and professional work environment.
* Flexibility to ensure a positive work/life balance.
* Award winning employee recognition schemes.
The successful candidate will be responsible for.
* To carry out duties to the standards as laid down in the standard of performance manuals.
* To ensure all guests queries are handled promptly and efficiently.
* To ensure all guest requests are met regarding room allocation i.e. VIPs, IHG One Rewards membership.
* To update and add IHG One Rewards membership through the Holidex system
* To ensure that we collect daily quota of tech cards from guests.
* To make follow up calls to guests after check-in to ensure guest satisfaction
* To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel.
* To comply with security and key procedures
* To constantly liaise with the housekeeping department to ensure all guest requests are attended to
* To take part in and promote any special ICH promotions
* To participate in the up-sell program to move guests into club rooms, suites and higher rated rooms.
* Answer telephones, transfer calls, take messages in line with the standard as set out.
* Act as a back up to the porters team by assisting customers with any requests or information that they require.
* To ensure that your work area is always maintained in a clean and organised manner.
* To take reservations as appropriate.
* To check back with customers after they have requested specific items to ensure that we have acted on the request in a timely manner.
* To complete the AM/PM checklist.
* To assist the team leaders in implementing and enforcing financial controls in the front office department.
* To compile any reports as requested.
* To allocate rooms in line with customer requests.
* To notify the FOM or DM of any VIP arrivals or bookings.
* To allocate groups in accordance with agreed procedures.
* To monitor and rectify any items on the PM accounts. All bills should be prepared and invoiced in accordance with hotel policy.
* To ensure that all registration and backup is stored in a neat, scheduled and organised manner to allow for easy access at a future date.
Benefits.
* Competitive salary including many great benefits including
* Bike to work scheme
* Employee discount
* Free & Secure Car Parking onsite
* Full uniform provided including free Dry Cleaning
* A fantastic staff area, where you can enjoy free Meals and Refreshments each day made by our very own chefs
* Continuous Training and Development so you can progress you career with IHG.
* IHG Employee Discounts travel the world with over 6000 partner hotels worldwide.
* Award winning Employee Assistance Programme with Spectrum Health.
* After 6 months service, avail of our Employee Rate benefit within Tifco Hotel Group.
* Earn €500 Refer a Friend scheme.
* Regular hotel and team events and year-end company celebrations.
All job offers are subject to two successful references and ongoing Garda Vetting is required & Front Office Experience is essential.
Skills
Customer Excellence Opera Front Office
Benefits
Meal Allowance / Canteen Parking