Front Office Manager
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This is a leadership role that involves overseeing all front office operations and leading a team to deliver outstanding service. The successful candidate will have previous experience in a front office leadership role within a hotel environment.
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The ideal candidate will have strong leadership and interpersonal skills, with a customer-first approach. They will be able to communicate clearly and confidently, and have a proactive attitude. Additionally, they will have experience in yield management and revenue analysis, as well as knowledge of hotel property management systems (PMS) and reporting.
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Key responsibilities include ensuring the front desk operates smoothly and professionally at all times, delivering a high-quality guest experience by leading a friendly, proactive team, and handling guest requests and complaints with professionalism and efficiency.
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The Front Office Manager will also be responsible for overseeing staff recruitment, training, and performance management, coordinating closely with other departments, and monitoring occupancy levels and future business trends to drive revenue and enhance service delivery.
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Furthermore, the successful candidate will be responsible for maintaining cleanliness, hygiene, and presentation standards in all front office areas, managing staff rotas within budget and operational requirements, and maintaining and updating departmental SOPs and ensuring team compliance.
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Why Choose This Role?
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This is an exciting opportunity for a motivated and experienced individual to join our team as a Front Office Manager. The role offers a competitive salary and benefits package, a supportive and dynamic work environment, and opportunities for career development and growth.
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We are looking for someone who is passionate about delivering exceptional guest experiences and inspiring their team. If you have a calm and professional manner when under pressure or handling guest concerns, and a clear understanding of hotel operations, safety, health & hygiene, and legal compliance, then this could be the perfect role for you.
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About the Ideal Candidate
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The ideal candidate will be a strong leader with excellent communication and interpersonal skills. They will have previous experience in a front office leadership role within a hotel environment and be knowledgeable about hotel property management systems (PMS) and reporting.
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They will be able to motivate and manage staff performance, handle guest requests and complaints with professionalism and efficiency, and monitor occupancy levels and future business trends to drive revenue and enhance service delivery.
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In addition, they will have a clear understanding of hotel operations, safety, health & hygiene, and legal compliance, and be able to maintain cleanliness, hygiene, and presentation standards in all front office areas.