Contract Type:
Permanent, Full Time, Part Time
Reporting to:
Divisional Director
About the role
In this role, you will act as a key point of contact for customers, delivering a high standard of service while helping to identify their needs and recommending suitable products and solutions.
Key Responsibilities
Provide excellent customer service.
Work with designated area customers and both External and Internal, to maximise sales opportunities and the customer experience.
Process quotations, customer orders, product returns, payments, and credit notes onto our system in a timely manner.
Answer the phone, and answer emails to assist customers or potential customers regarding their enquiries.
Correctly inform customers of product availability and delivery status of orders through to successful delivery.
Liaise with purchasing, warehouse, and logistic functions to ensure an efficient order delivery service.
Facilitate Hire and Service needs for your customers.
Proactive telesales to existing database of customers.
Record communications on Customer Relationship Management system.
Record customer feedback/issues on Customer Case Management system and work with colleagues across departments to ensure maximum customer satisfaction.
Assist colleague's customers when needed.
Promote featured product offers.
Perform additional ad hoc tasks as required by the Company.
The duties listed are not exhaustive.
Qualification & Experience Required
Leaving certificate.
Skills & Experience Required
Good organisation skills with attention to detail.
Excellent communication skills.
Ability to perform in a fast paced, environment.
Empathetic with a Positive, team orientated focus.
1 to 2 years' customer service experience in a similar role.
Experience of computer applications such as Microsoft Office, Email, and Internet.
Experience of Sage/CRM would be an advantage
Core Competencies
Customer focus – Delivers a high standard of service, understands customer needs, takes ownership of queries and problems, and builds positive relationships through a polite and helpful approach.
Effective communication – Communicates clearly and confidently both verbally and in writing, shares information appropriately, and encourages input from others to ensure understanding.
Teamwork – Builds positive working relationships, supports colleagues when needed, and shares knowledge to contribute to overall team effectiveness.
Results, planning and organisation – Plans and organises daily tasks effectively to achieve objectives, adapts to changing priorities, maintains accurate records, and monitors progress to ensure service delivery standards are met.
Contribution and development – Shows motivation to support company goals, responds positively to change, and seeks opportunities to develop skills, knowledge and career progression.
Why Join Us?
Competitive salary and benefits package.
Opportunity to work in a collaborative, supportive and team-oriented environment.
Ongoing professional development and career growth opportunities.
If you are motivated, take pride in your work, and want to contribute in a role where your efforts make a meaningful difference, we would be delighted to hear from you.
Apply today and become part of a team dedicated to improving everyday life for our customers.
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