(Initially based at MSL Service Centre North Dublin North Circular Road, before relocating to our brand-new flagship dealership in North City Business Park, North Road, Dublin 11 in Q
MSL Motor Group is seeking a professional, customer-focused, and motivated Service Advisor to join our Mercedes-Benz North Dublin team during an exciting period of transformation and growth. This newly developed flagship dealership will unite our existing Mercedes-Benz North Dublin sales operation on the Navan Road with our MSL Service Centre Mercedes-Benz, dedicated element of our service operation at North Circular Road, bringing both together into a single, purpose-built, state-of-the-art facility.
Built from the ground up under the Mercedes-Benz MAR20X retail transformation standards, this new location will redefine the aftersales experience, focusing on luxury, trust, ease, and respect at every touchpoint. As a Service Advisor, you will play a central role in delivering this premium experience and will report directly to the Service Manager, ensuring a seamless link between customer needs, workshop operations, and our commitment to brand excellence.
If you thrive on building strong customer relationships, enjoy working in a dynamic environment, and take pride in delivering exceptional service, we would love to hear from you.
What We Offer
* Competitive salary with performance-related incentives
* Professional development and career progression opportunities
* A supportive, inclusive, and team-oriented working environment
* Access to our car purchase scheme and staff discounts
* 22 days annual leave (rising to 25 after 5 years)
* Sick-pay scheme
* Onsite parking
* PRSA company contributions
* Health & Wellbeing initiatives, including:
* VHI Employee Assistance Programme
* Flu vaccines
* Eye tests
* Cycle-to-Work scheme
The Ideal Candidate
You Will Ideally
* Excel at understanding, anticipating, and meeting customer needs in a premium automotive environment
* Display outstanding communication, interpersonal, and customer-handling skills
* Be confident in advising customers on maintenance, repair work, and value-added services
* Demonstrate strong problem-solving ability and the capacity to work well under pressure
* Have excellent organisational, planning, and time-management skills
* Maintain accuracy and attention to detail in a fast-paced environment
* Thrive as part of a collaborative team and work effectively with the Service Manager
* Possess strong PC skills and the ability to learn new systems quickly
* Be flexible in your approach to work
* Have previous experience as a Service Advisor or in a similar customer-facing role within the motor industry
* Hold a full, valid, and current drivers licence
Main Duties & Responsibilities
* Deliver a premium Mercedes-Benz customer experience by building strong, long-term relationships and guiding customers seamlessly through the service journey
* Act as the key liaison between customers, the Service Manager, Workshop, Parts, and Warranty teams, ensuring clear communication and smooth workflow
* Provide accurate advice to customers on maintenance requirements, repair findings, timelines, costs, and technical information
* Monitor the status of each customer vehicle throughout its time in the workshop and proactively update customers on progress, additional findings, and authorisation of any extra work
* Manage workshop loading and availability, scheduling service and repair bookings by phone, email, or walk-in
* Greet customers on arrival, confirming their needs and clearly documenting required work
* Ensure vehicles are prepared for collection as agreed and walk customers through completed work, ensuring clarity, trust, and satisfaction
* Maintain Mercedes-Benz brand standards across all areas of customer handling, communication, and documentation
* Contribute to the smooth and efficient operation of the aftersales department as we transition to the new flagship facility
If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive Curriculum Vitae.