Job Title:
Governance Officer
Role Type:
Full time / Permanent
Position Reports To:
Head of Product Development and Management
Department:
Distribution, Marketing and Product
Head Office Location:
AGL Head Office, Maple House, Temple Road, Blackrock, Co. Dublin.
Main Purpose of the Job
To ensure the company complies with relevant regulation and group requirements (e.g. PRIIPs, CPC, Pension Regulation, IVASS, Customer Protection Standard etc) across products and distribution.
Key Performance Indicators
Supporting the team in:
Support the effective operation of the product oversight and governance (POG) framework, ensuring alignment with regulatory requirements and internal risk standards.
Assist in implementing product governance guidance and maintaining consistent compliance across the business.
Prepare high‑quality product documentation, including POG reports and regulatory materials required under PRIIPs, IDD, and local rules.
Monitor regulatory developments affecting product, sales, and distribution governance, advising on impacts to processes, controls, and documentation.
Maintain accurate, audit‑ready governance records and translate regulatory requirements into practical procedures.
Contribute to product and target market reviews, embedding customer‑centric principles and supporting distribution oversight.
Provide guidance on distribution and product governance activities, including compliance, approvals, reviews, and post‑sales oversight.
Coordinate and draft PAOC (Product Approval and Oversight Committee) packs, logs, and meeting minutes to support governance committees.
Review and update internal procedures for distribution and product governance, including gap analysis and stakeholder engagement.
Support risk assessments and assist in implementing mitigation strategies.
Carry out due diligence on distribution partners as part of their on‑boarding process.
Conduct regular oversight of sales and distribution channels, producing clear reports on findings, risks, and performance.
Monitor distributor KPIs and escalation concerns where appropriate.
Maintain and analyse the NPS framework to support customer‑focused improvements.
Update and monitor Customer Protection KRIs and related metrics, preparing action plans and reporting to PAOC and Group Compliance where required.
Key Customers
Internal: Pricing, Sales, Market Management, Actuarial, Risk, Compliance (local and group) and Operations.
External: Distributors, TPA providers, Legal advisors.
Business Competencies
Education & Qualifications
Bachelor's Degree in Business or related Financial services field.
APA is essential and working toward QFA Qualification.
Product and Technical Knowledge
Product Lifecycle governance
Customer Protection
Product Reviews
Risk Assessments
Target Market Reviews
Sales & Distribution oversight
Compliance knowledge
Personal Competencies
Results Orientation
Ability to work independently and as part of a team on multiple projects and keep track of deadlines.
Understand strategic priorities in own area.
Communication
Ability to communicate technical detail in a straightforward manner to support senior management and to engage with commercial colleagues.
Ability to review, analyse and interpret data and present to stakeholders.
Fluent in English (both verbal and written).
Excellent use of Microsoft Office, PowerBi.
Proficiency in Italian or French is a plus.
Customer Focus
Good understanding of customer protection and principles of customer protection regulation.
Ability to interpret data and gain customer insights.
Understanding of the customer and market.
Driving Change, Innovation and Diversity
Support change in the department and company.
Engage with others to understand people's differences.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.
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