Looking for a role that combines financial accuracy with exceptional customer service? Our Night Auditor position may be the perfect fit. This challenging and rewarding job involves reviewing end-of-day financial transactions, preparing reports for management, and handling guest opportunities in accordance with company guidelines.
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To excel in this role, you will need to have strong analytical skills, attention to detail, and excellent communication skills. You should also be familiar with Opera system or similar systems. In addition, you must be able to maintain complete knowledge of all hotel facilities, services, hours of operation, and guest room locations.
Responsibilities
* Organise, prepare, and reconcile end of day financial figures
* Prepare reports as requested by management
* Handle all guest opportunities by following guidelines and ensuring guest satisfaction
* Maintain complete knowledge of:
o All Hotel facilities / services, hours of operation,
o All guest room locations, bed types
* Answer telephone calls within 3 rings, using correct salutations and telephone etiquette
* Complete departmental checklists on daily basis
Benefits
As a valued member of our team, you will enjoy:
* Competitive salary
* Complimentary employee bus service
* Learning and development opportunities
* Employee discounts at Marriott and MHL hotels
* Complimentary car parking
* Meals while on duty
* Employee recognition awards
* Uniform provided and laundered
Why Choose Us?
We offer a dynamic work environment that is committed to excellence. Our employees are our greatest asset, and we provide ongoing training and development opportunities to help them grow professionally. We also prioritize work-life balance and offer additional leave in line with service.