Job Summary
We are currently seeking a skilled Complaint Case Handler to join our team. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and resolving complaints efficiently.
Your Key Responsibilities
* Handle and resolve customer complaints, ensuring a high level of customer satisfaction.
* Maintain accurate records by tracking and tracing complaint-related documentation and emails.
* Ensure all complaints are reviewed and investigated thoroughly, in compliance with organisational standards and regulatory requirements.
* Leverage advanced MS Excel skills for tracking, reporting, and analysing complaint-related data to support operational efficiency.
* Meet weekly deadlines and performance milestones to align with organisational goals and commitments.
About You
You will need to have excellent customer service skills with previous experience in a complaint handling or customer service role, preferably in banking or financial services. You will be a strong team player who understands the importance of working effectively with others. An interest in the banking industry is essential.
Requirements
* Previous experience in a complaint handling or customer service role, preferably in banking or financial services.
* Knowledge of Phone and Internet Banking systems and tools.
* Proficiency in MS Excel, with the ability to create and analyse data for tracking and reporting purposes.
* Excellent problem-solving and communication skills to manage challenging situations with professionalism and empathy.
What We Offer
Excellent on-the-job and learning opportunities. You will be joining a diverse and inclusive company whose customers and employees are at the forefront of everything we do. You will receive a very competitive hourly rate with an annual holiday accrual.