As an ambitious and growing supply chain company, specialising in pharmaceuticals, we are welcoming new clients to our Air Freight and Warehousing departments.
We are looking for a dedicated Client Service Specialist to serve as a primary point of contact for our customers, delivering a professional, efficient, and supportive experience from their first enquiry onward. This role is critical in maintaining customer satisfaction, managing communication, and supporting internal teams to deliver projects smoothly.
Why Choose Frontier:
We are using our innovative model to disrupt the Life Science Supply Chain for one simple reason – the patient. We are growing fast and reward ambition, dedication and results. This is a unique opportunity to join a value driven organisation at an early stage.
Key Responsibilities:
Customer On Boarding
· Completing due diligence on perspective clients.
· Overseeing all elements involved in setting clients up on our systems.
· Coordinate with Sales and Operation teams to ensure new clients and orders are managed correctly.
Order Entry
* Manage the receipt and confirmation of client orders.
* Oversee end‑to‑end order administration and coordination.
* Apply the appropriate Incoterms to protect and support customer needs.
* Maintain clear and timely communication with customers as required.
Document Management
· Preparation of associated shipment documentation including customs.
· Adhering to all GDPR and other regulations.
· Collaborate with clients to uncover gaps and address emerging challenges.
Shipment Tracking
· Oversee end–to–end claims management.
· Working closely with third party delivery companies and providing customers with updates regarding deliveries.
Client Management
· Proactively follow up with customers to ensure satisfaction at key stages of the customer journey.
Act as point of contact for client queries and escalations
Experience:
· Three to five years of experience delivering client services in Air Freight, warehousing or pharmaceuticals.
· Strong understanding of customs importing and export procedures.
· Strong technical proficiency with practical experience using OMS and CRM systems.
Skills:
* Excellent verbal and written communication skills.
* Strong problem‑solving and critical‑thinking abilities.
* Ability to manage multiple tasks in a fast-paced environment.
* Organisational and time management skills.
* Adaptability and willingness to learn.
* Ability to work independently and as part of a team.
Working Environment:
* Supportive, team‑oriented workplace culture.
* Shift patterns may include evening or weekend hours.
* Physically active position involving work in temperature‑controlled areas for pharmaceutical storage.
* Requires successful completion of background checks and aviation security clearances.
Role KPIs
· Client satisfaction levels.
· Management of client issues.
· First Contact Resolution (FCR) performance.
· Sustaining long‑term client relationships.
· Accuracy in meeting regulatory and compliance requirements.
- Health Insurance.
- Pension.
- Generous annual leave.
- Oppurtunities for growth.