Job Title
A Business Consultant is required to work with our clients to unlock their full potential. This role involves guiding them to configure their systems to drive maximum value for their business.
Responsibilities
1. Guide clients to configure their systems to drive maximum value for their business.
2. Map client objectives to product use cases to demonstrate outcomes that meet our methodology exit criteria.
3. Manage competing priorities across multiple client implementations.
4. Manage projects to agreed timelines, escalate delays, and ensure deadlines are met.
5. Maintain product expertise across the product line, APIs, and 3rd party apps.
6. Collaborate with clients to understand their system use cases.
7. Work with clients' technical and security teams to deploy the system and integrate with internal systems.
8. Partner with Sales and Customer Success to ensure a seamless transition from presales to post-sales.
9. Conduct and coordinate meetings onsite and remotely according to implementation standards.
10. Facilitate identification, internal communication, and resolution for system issues.
Qualifications
* 4+ years of professional consulting experience, preferably in a customer-facing role.
* Experience with Cloud, SaaS, and/or enterprise software.
* Strong CRM experience or knowledge.
* Ability to work with diverse client operations and technical teams.
* Ability to engage with executive-level stakeholders in client engagements.
* Comfort navigating evolving product lines and methodology iterations; ability to support bespoke client needs.
* Understanding and experience with APIs.
* SSO configuration and troubleshooting experience.
* Experience in data transport and data service integrations.
* Proven ability to influence change within client organizations.
* Excellent communication, interpersonal, and writing skills.
* Familiarity with navigating software governance constraints.
* Bachelor's Degree.
* Willingness to travel.
* Available to work from Dublin, Ireland.
Benefits
* Medical, dental, and vision insurance for employees.
* Education and learning stipend for personal growth and development.
* Quarterly recharge days.
* Health and wellness benefits.
* Travel to work benefits.
* And more.
Equal Opportunities Employer
We believe that diversity is integral to our success and do not discriminate based on race, color, religion, age, or any other basis protected by law.