Main Purpose of the Role
The Fleet Operations Coordinator plays a vital role in supporting emergency services to deliver efficient, patient-focused care. You will monitor vehicles and specialist assets on a 24/7 basis using ACETECH systems, ensuring ambulances and emergency equipment remain operational, compliant, and ready to respond. By managing incoming customer requests and coordinating with third-party contractors for maintenance and repairs, you directly contribute to keeping life-saving services on the road.
About This Role
This is a full-time, onsite position based at our Tullamore operations centre. The role operates on a rotating shift pattern including days, evenings, nights, and weekends to provide 24/7 fleet monitoring and customer support. The work you do directly supports emergency services in delivering timely, patient-focused care — when an ambulance or emergency vehicle is operational because of your coordination, lives can be saved. You'll work as part of a dedicated team using specialist systems to ensure our customers' emergency and specialist vehicles remain operational and compliant.
Main Duties
* Deliver strong customer service and support to our fleet users via incoming and outgoing service calls, ensuring all calls meet minimum contact rates and evaluation standards
* Accurately complete tickets on our call management system and ensure vehicle and asset details are captured correctly, with follow-up appointments or bookings scheduled efficiently and promptly
* Monitor bespoke computer systems to ensure fleet availability in line with customer service level agreements and proactively diagnose issues with vehicles or their equipment
* Coordinate and schedule repair work to be performed by external vendors, ensuring minimal vehicle or equipment downtime
* Maintain up-to-date progress tracking for vehicles and assets undergoing service or repairs, providing regular updates as needed
* Manage an assigned workload of calls, emails, or queries, following them through to completion whilst maintaining high service standards
* Adhere to the current team rota system to maintain staff levels to support a 24/7 service provision
* Adhere to data protection policies and company protocols in all tasks
* Undertake general office duties as required
Who Thrives in This Role
This position suits individuals who enjoy structured, systematic work in a fast-paced operations environment and want their work to make a tangible difference. Our best team members are reliable, calm under pressure, and take pride in keeping critical emergency services running smoothly — knowing that every vehicle they help keep on the road contributes to saving lives. Recent graduates from technical or operations-focused programmes have been particularly successful in this role, as have experienced customer service professionals seeking a stable, well-compensated position with real social impact and career development opportunities.
Essential Requirements
* Ability to work rotating shifts including nights, evenings, and weekends on a regular basis
* Reliable daily commute to our Tullamore office (onsite role — no remote working)
* Excellent verbal and written communication skills for clear reporting and correspondence
* Strong organisational skills with a systematic approach to work and ability to manage competing priorities
* Strong numerical skills for managing data accurately and efficiently
* IT literacy including proficiency in Microsoft Office and ability to learn ticketing and call centre systems
* Professional, customer-focused attitude with excellent interpersonal skills
* Ability to work independently with minimal supervision whilst also contributing effectively as part of a team
* Ability to remain organised under pressure
Desirable
* Third-level qualification (particularly in operations, logistics, automotive technology, engineering, or related fields)
* Previous experience in customer service, motor trade, or fleet operations
* Experience with Jira ticketing systems or similar call centre software
* Demonstrable ability to meet and exceed targets consistently
What We Offer
* Competitive pay: Starting on €14.00 per hour increasing to €14.56
* Shift allowance and time off: 22% shift allowance and 4 consecutive days/nights off
* Discretionary annual bonus scheme
* Company pension scheme
* Health insurance and Employee Assistance Programme
* Free onsite parking
* Complimentary tea, coffee, and fresh fruit in the kitchen
* Monthly team lunch
* Corporate benefits: tickets to the 3Arena and access to Members 360 Club
* Structured induction and ongoing training
* Supportive team environment with clear career progression opportunities
Before You Apply — Please Confirm:
✓ You are available to work rotating shifts including regular night shifts
✓ You can reliably commute to Tullamore daily (this is an onsite role)
✓ You are seeking stable, long-term employment in an operations environment
Job Type: Full-time
Pay: €14.00-€17.76 per hour
Expected hours: 38.5 per week
Benefits:
* Additional leave
* Bike to work scheme
* Company events
* Company pension
* Employee assistance program
* On-site parking
* Private medical insurance
* Sick pay
* Wellness program
Work Location: In person