Main Purpose of the Role
The Fleet Operations Coordinator plays a vital role in supporting emergency services to deliver efficient, patient-focused care.
You will monitor vehicles and specialist assets on a 24/7 basis using ACETECH systems, ensuring ambulances and emergency equipment remain operational, compliant, and ready to respond.
By managing incoming customer requests and coordinating with third-party contractors for maintenance and repairs, you directly contribute to keeping life-saving services on the road.
About This Role
This is a full-time, onsite position based at our Tullamore operations centre.
The role operates on a rotating shift pattern including days, evenings, nights, and weekends to provide 24/7 fleet monitoring and customer support.
The work you do directly supports emergency services in delivering timely, patient-focused care — when an ambulance or emergency vehicle is operational because of your coordination, lives can be saved.
You'll work as part of a dedicated team using specialist systems to ensure our customers' emergency and specialist vehicles remain operational and compliant.
Main Duties
Deliver strong customer service and support to our fleet users via incoming and outgoing service calls, ensuring all calls meet minimum contact rates and evaluation standards
Accurately complete tickets on our call management system and ensure vehicle and asset details are captured correctly, with follow-up appointments or bookings scheduled efficiently and promptly
Monitor bespoke computer systems to ensure fleet availability in line with customer service level agreements and proactively diagnose issues with vehicles or their equipment
Coordinate and schedule repair work to be performed by external vendors, ensuring minimal vehicle or equipment downtime
Maintain up-to-date progress tracking for vehicles and assets undergoing service or repairs, providing regular updates as needed
Manage an assigned workload of calls, emails, or queries, following them through to completion whilst maintaining high service standards
Adhere to the current team rota system to maintain staff levels to support a 24/7 service provision
Adhere to data protection policies and company protocols in all tasks
Undertake general office duties as required
Who Thrives in This Role
This position suits individuals who enjoy structured, systematic work in a fast-paced operations environment and want their work to make a tangible difference.
Our best team members are reliable, calm under pressure, and take pride in keeping critical emergency services running smoothly — knowing that every vehicle they help keep on the road contributes to saving lives.
Recent graduates from technical or operations-focused programmes have been particularly successful in this role, as have experienced customer service professionals seeking a stable, well-compensated position with real social impact and career development opportunities.
Essential Requirements
Ability to work rotating shifts including nights, evenings, and weekends on a regular basis
Reliable daily commute to our Tullamore office (onsite role — no remote working)
Excellent verbal and written communication skills for clear reporting and correspondence
Strong organisational skills with a systematic approach to work and ability to manage competing priorities
Strong numerical skills for managing data accurately and efficiently
IT literacy including proficiency in Microsoft Office and ability to learn ticketing and call centre systems
Professional, customer-focused attitude with excellent interpersonal skills
Ability to work independently with minimal supervision whilst also contributing effectively as part of a team
Ability to remain organised under pressure
Desirable
Third-level qualification (particularly in operations, logistics, automotive technology, engineering, or related fields)
Previous experience in customer service, motor trade, or fleet operations
Experience with Jira ticketing systems or similar call centre software
Demonstrable ability to meet and exceed targets consistently
What We Offer
Competitive pay: Starting on €***** per hour increasing to €*****
Shift allowance and time off: 22% shift allowance and 4 consecutive days/nights off
Discretionary annual bonus scheme
Company pension scheme
Health insurance and Employee Assistance Programme
Free onsite parking
Complimentary tea, coffee, and fresh fruit in the kitchen
Monthly team lunch
Corporate benefits: tickets to the 3Arena and access to Members 360 Club
Structured induction and ongoing training
Supportive team environment with clear career progression opportunities
Before You Apply — Please Confirm:
? You are available to work rotating shifts including regular night shifts
? You can reliably commute to Tullamore daily (this is an onsite role)
? You are seeking stable, long-term employment in an operations environment