SureLogik are hiring an IT Support Engineer on behalf of our logistics client to provide a mix of remote and on-site technical support across a busy user base. This is a great opportunity for someone with at least 2 years’ experience in IT support who’s looking to take the next step and broaden their exposure across cloud, infrastructure, and business applications.What You’ll DoProvide 1st & 2nd line support via helpdesk (phone, email, and remote tools).Deliver on-site support for hardware, networking, and software issues.Manage and troubleshoot Windows devices, peripherals, and mobile equipment.Support Microsoft 365, Azure, and Active Directory environments.Maintain user accounts, system updates, and documentation.Escalate complex incidents to senior engineers or vendors when needed.Deliver a professional, customer-focused support experience.What We’re Looking For2+ years’ experience in an IT support or field engineering role.Strong knowledge of Windows OS, Microsoft 365, Azure, and AD.Understanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).Excellent communication and problem-solving skills.Full Irish driving licence and own transport (essential for field support).Package:Circa €40,000 Basic SalaryAnnual BonusPension SchemeHealth & Wellbeing ContributionEducational Assistance and more
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