Customer Service Role:
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This role is a key position in the branch team, responsible for delivering exceptional customer service and driving business growth.
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Your Key Responsibilities:
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1. Provide outstanding face-to-face and over-the-phone service to customers, advising them on their financial journeys and resolving queries with professionalism and compliance.
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2. Proactively identify and seize new business opportunities through in-branch and local promotional activities, converting leads to sales in line with our Omni-Channel approach.
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3. Maintain strong, positive relationships with existing customers and contribute to retaining and expanding our customer base across all segments.
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4. SUPPORT THE EFFICIENT DAY-TO-DAY RUNNING OF THE BRANCH, COORDINATE ACTIVITIES, AND ENSURE THE TEAM ADHERES TO ALL COMPLIANCE STANDARDS.
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5. Champion a