Claims Inspector Manager
A Claims Inspector Manager will achieve operational and quality targets. You will spend your time establishing where the fault lies in employers’ liability, public liability and motor liability and driving them to economic settlement or Trial.
You will make recommendations and lead settlements of third-party claims. You will enjoy using your strong investigative, negotiation, analytical, relationship management and decision-making skills to deliver an effective and efficient service to support delivery of business objectives.
Reporting directly to Head of Injury & Liability Claims, you will supervise and motivate the team to achieve operational and quality targets and deliver the company customer service proposition.
You will spend your time supporting the pre litigation & litigation teams by attending the Law Library/ Four Courts to provide instructions to Defence Solicitors and to meet with Claimants Solicitors. You will also build relationships with Plaintiffs Solicitors & Counsel with a view to facilitating and generate pre litigation settlements.
Key Responsibilities:
* Providing the most effective and efficient, negotiation and settlement service for claims.
* Acting as a point of referral to colleagues and customers, providing expert advice and guidance.
* Overseeing audits of Panel Investigators & external Claim Handling Providers to ensure quality service.
* Guiding and coaching new team members to increase professional and technical capability.
* Working closely with managers and other supervisors to effectively implement change and strategy to deliver agreed business benefits.
* Drive behaviours that ensure key SLAs are met within the team.
* Create an environment of learning and development to ensure our customers receive an informative & professional experience.
Requirements:
* CIP Qualification or ideally MDI Qualification
* 7 years’ experience in relevant role
* Experience within customer management and technical teams (that has involved coaching / guiding others)
* Experience with the Irish Legal and Court Systems
* Legal qualifications are preferrable
* Role is based in Dublin
Regulatory Requirements:
* If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.
Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.
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