Job Overview:
This position requires an individual to provide exceptional customer service and create a welcoming atmosphere for guests.
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The ideal candidate will have excellent communication skills, be able to multitask, and work well under pressure.
Key Responsibilities:
* Manage reservations, cancellations, and room assignments
* Coordinate with other hotel departments to fulfill guest needs and requests
* Welcome and check-in guests, making a warm and professional first impression
* Provide information about hotel services, amenities, and local attractions
* Answer and forward phone calls
* Process payments, handle cash, and maintain accurate records
Requirements:
* Friendly and welcoming demeanor
* Patient and helpful attitude
* Knowledgeable about policies, offerings, and amenities
* Ability to work flexible hours, including mornings, evenings, and occasional night cover