JOB SPECIFICATION - CLIENT SUCCESS EXECUTIVEGreat Place to Work Ireland is a consultancy specialising in workplace culture, helping organisations to create exceptional, high performing workplaces where employees feel trusted and valued.We help employers improve recruitment, retention and productivity by putting employees at the heart of the organisation, analysing what they think and feel and identifying the real issues that need to be addressed. Part of a global organisation, we apply data and insights from approximately 10,000 organisations across the world to benchmark individual performance and advise employers on how to continuously improve employee engagement and wellbeing and so help build and sustain business performance. We run the Best Workplaces awards annually to enable the organisations we work with celebrate their achievements, build their employer brand and inspire others to take action.Our Values:· Bring Great to Clients – Exceed client expectations/ Experience Driven for Client/ Passionate People Focus/ Relationship· Think Outside the Cube - Curious Always/ learning Growth/ Learn Together/ Knowledge Sharing/ Think outside the cube. Innovative· Live a High-Trust Culture - Accountable / Responsible/ Integrity/Ethical· Certified Fun - Laughter & Coffee/ Baking Whips· Journeying Together – Together / Supportive· Selfcare Practitioners - Healthy H&M/ Fitness & Health/ SelfcareAs a Client Success Team Member, you play a vital role in delivering outstanding customer service experiences that align with our company values. Engaging with clients, understanding their needs, and exceeding their expectations. Your commitment to building strong relationships, thinking innovatively, and embracing a culture of continuous learning and self-care will contribute to our success. Take ownership of this role, be comfortable talking to clients, both over the phone, virtually and face to face. Attention to detail and a clear focus on Client Success is a must, working alongside a team you need to demonstrate agility and adaptability. Be a team player, connect with team members, take part in activities and be friendly and personable. Engage and take part in team meetings and be willing to lend a hand and help each other. Support each other and work together as one team. The importance of team work and effective collaboration is a must.The core competencies required to join our team:· Organised and be able to prioritise tasks both daily and weekly, managing multiple projects and priorities simultaneously, while maintaining a high level of attention to detail· Have judgement and use your common sense, asking questions when you're not sure and being accountable for your work are a must· Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively with the ability to change tasks at a moment's notice· Have the ability to self-reflect and learn· Build relationships with colleagues and to offer support and assist in other tasks when necessary· Ability to work under pressure, this is a very busy role. Quick learner and an eye for detail· Consistently seeks to understand clients' needs and preferences to deliver personalized and exceptional service· Goes above and beyond to ensure client satisfaction by proactively addressing concerns and providing solutions· Demonstrates genuine care and empathy towards clients, fostering strong and trusting relationships· Collaborates with colleagues to share insights and best practices, contributing to a positive and supportive team environment· Displays a curious mindset, constantly seeking opportunities to learn and grow professionally· Strong problem-solving abilities and the capacity to navigate complex client relationships and challenging situations· Proficiency in CRM software (e.g., Monday, HubSpot, Office suite) and other relevant tools/software· A customer-centric and results-oriented mindset with a passion for delivering exceptional service and driving client satisfaction, retention, and revenue growth· Excellent communication skills, fluent English in both verbal and written· Excellent inter-personal and project management skills· Have good understanding and knowledge of customer success and have technical aptitude and ability to learn software programmes and systems quickly· By exhibiting these behavioural indicators, the Client Success Team Membercontributes to creating a positive and client-centric culture while embracing the core values of the organizationKey Responsibilities:· Responsible for managing a group of specific clients from different sectors to inform, advise and guide them through the survey set up process from registration to results output· Contact clients to arrange survey set up call through multiple channels (phone, email, virtual)· Discuss with the client the steps of survey set-up, launch and close using bespoke survey system/platform. CRM and HubSpot. Organise access to our systems for each client· Manage all data including, maintaining, correcting, collating, interrogating, validating and processing data utilising our bespoke survey platform· Compile and review all data results, reports and preparation of word/PowerPoint and Excel reporting· For each step, update all internal systems (CRM system, HubSpot, bespoke survey system), tracking each action taken in accordance with the agreed SLA· Liaise with external stakeholders, global affiliates and internal team members and wider group and provide updates of each deliverable· Deal effectively with customer correspondence, telephone calls or any other means of communication in relation to survey queries and follow up· Attend and participate in Client Success weekly team meetings as well as other departmental meetings, attend regular company catch up's and meetings· Actively participate in innovation and change management in the approach to best practice within the department· May be required to attend company events and assisting team members when set up and organisingHealthA candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.Qualifications· A proven track record of building client relationships virtually or face to face· A minimum of professional work experience from 1-2 years working in directly with clients.· Education/Formal Training: BA, BSc required; Any Master's Degree would be a distinct advantageTerms of employment:Your appointment is subject to the satisfactory completion of a probationary period of 6 months. A review of the role and progression will take place at eight weeksHours of work – 9:00am to 5:30pm Monday to Friday2 days holidays per monthRemote Role. In person team meetings as required in Dublin. Ireland. Training will take place.How to apply:· Please send your CV and a short cover email no later than 5pm on Monday the 26th of January 2026 explaining why you think you are the person to join our Client Success Team to:Please specify the name of the role you are applying for:Contact: Client Success Manager - Claire Mc GeeverEmail: Job Type: Full-timePay: €30,000.00-€35,000.00 per yearWork Location: Remote