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Dromoland Castle is recruiting for a full-time, experienced Senior Receptionist to join our world-class Front Office team. This role offers an exceptional opportunity for a motivated hospitality professional to contribute to our outstanding guest experience. As Senior Receptionist, you will be the face of Dromoland Castle, providing a warm, professional welcome and ensuring a seamless guest experience from arrival to departure. You will also support the Front Office leadership by overseeing key reception duties and mentoring junior staff.
Role Overview
* Greet guests warmly and professionally, using guest names when possible
* Manage daily guest correspondence and fulfill special requests
* Prepare and distribute the Daily VIP List to relevant departments
* Sensibly allocate rooms, considering guest preferences and requests
* Perform accurate check-in and check-out procedures using our computerised system
* Assist guests with additional needs such as dinner reservations, porter services, or local recommendations
* Handle guest concerns promptly and discreetly, escalating to the Duty Manager if necessary
* Take reservations after 5.00 p.m. and during busy periods
* Operate the hotel switchboard efficiently and professionally
* Post charges accurately, manage minibar accounts, and verify group billing
* Reconcile reception cash and handle foreign exchange transactions securely
* Provide training and guidance for new and junior staff
* Maintain comprehensive knowledge of hotel services and facilities
Candidate Requirements
* Minimum 2 years of experience in a similar receptionist or front office role, preferably in a 4 or 5-star hotel
* Strong leadership qualities and attention to detail
* Excellent written and verbal communication skills
* Ability to work efficiently under pressure in a fast-paced, guest-focused environment
* Genuine passion for hospitality and luxury service
* Experience with front office systems (Opera Cloud or similar) is an advantage
* Positive attitude and team-oriented mindset
Benefits
* Competitive salary
* Leisure Centre access
* Pension and sick pay schemes (after 6 months)
* On-site parking
* Wellness programmes
* Employee discounts at Dromoland Castle & The Inn at Dromoland
* Company events
Work Authorization
Please note, we are only accepting applications from individuals authorized to work in Ireland without restrictions.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Administrative
Industry: Administrative and Support Services
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