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Company Description:
FBD Holdings PLC
Job Description:
Job Overview
The primary function of the Team Leader is the management of a team and the smooth running of the day to day sales and support of the operation.
Job Responsibilities
Working Closely With And Reporting To The Sales & Performance Manager, You Will Be Results Focused And Your Key Responsibilities Will Include:
* Focus, motivate and inspire the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
* Conducts one to ones with team members to assess performance against objectives.
* Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.
* Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.
* Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.
* Creates a learning environment to ensure that the transfer of knowledge and insight occurs.
* Acts as a point of referral for complex and escalated queries.
* Working closely with team colleagues to collectively achieve overall targets set
* Ensuring all systems and procedures as laid down by the Company are complied with
* Accruing and maintaining comprehensive up to date knowledge and information of the Companys Personal Lines and Commercial product range and compliance requirements, and completing relevant industry qualifications as appropriate
* Carrying out such duties as management may require from time to time
Education
* Hold a third level qualification and / or appropriate professional qualification and be APA, CIP qualified or Grandfathered in the area of selling personal and commercial insurance)
Skills:
* Customer focused
* Excellent negotiation, influencing & decision making skills
* Ability to self-motivate and work on own initiative and also work as part of a team
* Strong resilience
* Target driven and results orientated
* Proactive approach
* Proficient in MS Office Suite MS Word, Excel, Powerpoint
Competencies:
* Excellent communication skilss (written & verbal) Commercial awareness
* Leadership
* Problem solving
* Strong organisational skills
* Meet regulatory requirements as described in the Minimum Competency Code (Source: Central Bank, 2011) and Fitness and Probity Standards (Source: Central Bank, 2012).
Footer
This role sits within Pay Band B of FBDs IT Function Pay band.
Under the Central Banks fitness and probity regime, this role carries the following Controlled Function designation: CF3.
This role is being offered on a 12 month FTC.
FBD is an inclusive Equal Opportunity employer that considers applicants irrespective of their age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability and social circumstances.
Skills:
Team goals results orientated team performance
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Strategic Management Services
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