Logistics & Dispatch Supervisor
Location: Santry, Dublin
Company: Gourmet Food Parlour Catering Kitchen
We're looking for a Logistics & Dispatch Supervisor to take charge of our catering delivery operations at Gourmet Food Parlour's busy kitchen in Santry. If you're highly organised, tech-savvy, and passionate about ensuring everything runs like clockwork, this could be the role for you.
About The Role
In this fast-paced position, you'll manage all aspects of our catering dispatch - scheduling drivers, optimising delivery routes, ensuring orders are perfectly packed, and keeping communication clear between the kitchen, clients, and drivers. Your leadership will help ensure our gourmet food arrives fresh, on time, and exactly as promised.
Key Responsibilities
* Schedule and coordinate catering delivery drivers to meet daily and event requirements.
* Optimise routes and track deliveries using dispatch software and GPS systems.
* Maintain accurate driver rosters and ensure shift coverage.
* Serve as the primary point of contact for drivers, kitchen staff, and clients.
* Ensure orders are accurately prepared, packed, and meet quality standards.
* Manage and resolve delivery issues promptly.
* Keep detailed delivery and performance records, and prepare operational reports.
* Collaborate with kitchen and sales teams for event planning and special requests.
* Provide exceptional customer service, including post-delivery follow-ups.
* Assist in onboarding and training delivery staff.
Skills & Experience
* Proven experience in logistics, dispatch, or delivery operations (hospitality or catering an advantage).
* Proficiency in dispatch software, GPS tracking systems, and Microsoft Office.
* Strong organisational skills with the ability to prioritise and manage multiple tasks.
* Excellent communication skills, both written and verbal.
* Customer-focused mindset with strong problem-solving skills.
* High attention to detail and accuracy.
* Valid driver's licence with a clean record.
Additional Requirements
* Flexibility to work early mornings, weekends, and holidays when needed.
* Ability to thrive in a fast-paced environment and make quick decisions under pressure.
Why Join Gourmet Food Parlour?
We're a proudly Irish-owned hospitality group passionate about great food and exceptional service. Joining our Santry catering kitchen means becoming part of a supportive team in a growing business with opportunities to make a real impact.
Benefits
* 10% discount in all Gourmet Food Parlour restaurants
* Access to a dedicated training platform to support your professional growth
* Employee Assistance Programme for wellbeing and support
* Flexible hours to help balance work and life
* Excellent career progression opportunities in a growing Irish hospitality group
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