Join to apply for the Head of Operations role at Allianz Global Life3 days ago Be among the first 25 applicantsJoin to apply for the Head of Operations role at Allianz Global LifeJob Title: Head of Operations (Head of Claims PCF)Fitness & Probity Classification: CF7, CF8, PCF43Role Type: Permanent, full-timePosition Reports to: Chief Operating OfficerDepartment: OperationsLocation: AGL Head Office, Maple House, Temple Road, Blackrock, Co. Dublin.Main Purpose of JobStrategic Planning and ExecutionStrategic planning for Operations Team, with a focus on workflow and case managementDefine SLAs, performance metrics and goals to measure operational effectiveness, ensuring targets align across both pipeline and existing portfoliosOperations ManagementLead the Operations department, in areas such as emerging pipeline, in-force policy administration, management and claims to ensure seamless coordination and performanceFocus on customer-centric operations management by ensuring that all processes are aligned with client needs and expectationsAs AGL is a cross-border company, ongoing engagement with Operations teams in each of AGL’s branches is crucial to ensure alignment and consistency across all operational processes and procedures, in addition to sharing best practices.Claims ManagementProven experience in managing Life Claims (protection and UL)Overseeing all aspects of the claims process, including assessment, handling, adjustment, settlement, investigations, litigation, and recoveryRepresenting the claims function at senior management levels and ensuring accurate reporting and service standardsRegulatory ComplianceEnsure all customer-related operations comply with regulatory requirements, industry standards and Company policiesStay informed about industry developments, regulatory changes and best practices, adapting operational protocols accordinglyData Management & ReportingUtilise data analysis to forecast operations, as well as assess and improve decision-making processes, operational performance, risks and opportunities for improvementsPrepare and present reports to senior management regarding policy effectiveness & performanceLead, mentor and develop a diverse team of operations staffFoster a collaborative team environment to encourage professional development and knowledge sharingOperational Excellence:Leverage knowledge of product & customer operations to implement change, adopt best practices and drive continuous improvementOversee the integration of technology solutions to enhance operational excellenceKey Performance MeasuresDeliver customer centric operations, maintaining excellent customer and distributor relations to ensure high satisfactionManage a high performing Operations team and outsourced service providersLead initiatives for process improvements and demonstrate operational excellenceNo. of Reports: Direct: 1-2 and dotted reporting line from Branches and OutsourcersDecision Making Authority: As delegated by COOKey CustomersInternal:COO, and other members of the Senior Management TeamAGL staff across various departments, particularly Operations, Compliance, Product & Investments, Risk, Finance and Market ManagementExternal:External Service ProvidersCustomers & ClientsBusiness CompetenciesEducation & QualificationsMinimum 5 years of working experience in insurance, operations, organizational management and/or other related fieldsBachelor's degree in business, insurance finance, or a related field is typically requiredMust meet Minimum Competency qualifications set under CBI requirements such as QFA, Accredited Product Advisor, Accredited Product Professional Certificate in Personal Financial Planning or a Member, Associate or Fellow of the Irish Institute of Pensions ManagementProficiency in another language (French, Italian, Spanish or German) is a plusProfessional Competence / Product and Technical knowledgeStrong knowledge of Insurance & Pension regulations and compliance requirements (within Ireland and preferable cross-border)Strong knowledge of operations and process managementCertifications in OPEX, Six Sigma are beneficial for this roleSound understanding of CRM/technologies and their application in operational processes (e.g. Sales Force)ManagementProven track record in previous role executing policy and operations strategy in Irish Insurance MarketAbility to identify areas for improvements and provide a customer focused solutionPersonal ImpactResults-oriented, with a strong focus on achieving operational excellenceStrong leadership and team management skills with the ability to inspire and motivate othersTeam player with a high level of integrity and professionalismCustomer focussed with excellent client orientationAdaptable to change and willingness to embrace new processesAbility to manage multiple priorities and work effectively under pressureCommunicationExcellent English communication skills, both written and verbal, with attention to detail requiredCollaborative mindset with a strong focus on teamwork and cross-functional coordinationFitness and Probity:Ethical, Honest and Acts with Integrity: Demonstrate honesty, integrity and ethical behaviour.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionGeneral Business, Management, and OtherIndustriesInsurance and Financial ServicesReferrals increase your chances of interviewing at Allianz 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