Direct message the job poster from Connexus RecruitSenior Search Consultant at Connexus RecruitHead of Customer Excellence | Driving CX Innovation in Energy & SustainabilityWe’re partnering with a forward-thinking energy solutions company that’s transforming how businesses and homes consume, manage, and think about energy. With a focus on sustainability, digital platforms, and customer empowerment, this organisation is leading the way with solutions like solar energy, EV charging, and smart energy analytics.Following continued investment and growth, they’re now hiring for a brand-new leadership position — Head of Customer Excellence — to take customer experience and operations to the next level.About the RoleThis is a strategic, high-impact position reporting directly into the Group Chief Commercial Officer and leading a team of six. With a new CRM and billing platform launching in Q2 2025, this is a unique opportunity to shape the future of the post-sales journey and customer operations roadmap from day one.You’ll be responsible for driving customer satisfaction, retention, and operational excellence — creating seamless journeys across the entire customer lifecycle.What You’ll Be DoingDesigning and delivering best-in-class customer experience strategiesLeading and mentoring the Customer Excellence teamStreamlining post-sale and lifecycle management processesDriving continuous improvement through data, KPIs, and customer insightCollaborating cross-functionally with sales, marketing, tech, and energy servicesChampioning a customer-first culture across the organisationSupporting sustainability goals through service excellenceMaximising the use of Salesforce and digital tools to enhance service deliveryWhat We’re Looking ForYou’ll bring 5–7+ years in a senior customer operations or excellence leadership role, ideally from a fast-paced B2B or B2C services environment.We’re looking for someone with:A customer-obsessed mindset and strong commercial awarenessProven leadership and people management experienceExcellent communication and stakeholder engagement skillsA data-driven and digitally-savvy approach (Salesforce experience preferred)A strategic mindset paired with hands-on executionA passion for sustainability, technology, and continuous improvementLocation: Dublin (3–4 days onsite per week)Ready to make your mark?If you’re excited by the opportunity to lead a game-changing CX function in the energy space, we’d love to hear from you.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service, Project Management, and Business DevelopmentIndustriesServices for Renewable Energy, Utilities, and Technology, Information and MediaReferrals increase your chances of interviewing at Connexus Recruit by 2xSign in to set job alerts for “Head of Customer Service” roles.Dublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 12 hours agoDublin, County Dublin, Ireland 4 days agoDublin, County Dublin, Ireland 3 weeks agoGlobal Head of Client Services - Onboarding - Support - Client successDublin, County Dublin, Ireland 16 hours agoDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 3 weeks agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 5 hours agoDublin, County Dublin, Ireland 18 hours agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 46 minutes agoDublin, County Dublin, Ireland 17 hours agoHead of MES Customer Services EMEA in DUBSr. Director Account-Based Customer Success Management EMEADublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 5 days agoAshbourne, County Meath, Ireland 1 week agoCustomer Service Executive (12 month contract)Dublin, County Dublin, Ireland 18 hours agoEarly Arrears Team- Customer Service ExecutiveDublin, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland €38,000.00-€38,000.00 2 weeks agoDublin, County Dublin, Ireland 1 week agoDublin 2, County Dublin, Ireland 2 weeks agoDublin, County Dublin, Ireland 2 weeks agoDublin 2, County Dublin, Ireland 7 months agoDublin, County Dublin, Ireland 5 days agoDublin, County Dublin, Ireland 1 week agoCustomer Service Manager (Breakdown Assistance)Dublin, County Dublin, Ireland 1 week agoDublin, County Dublin, Ireland 6 days agoDublin, County Dublin, Ireland 1 month agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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