Job Overview
We are seeking a Senior Systems Support Specialist to provide advanced technical assistance and ensure the reliability, performance, and security of our IT systems.
The ideal candidate will have expertise in providing support for enterprise IT systems, applications, and infrastructure, as well as strong problem-solving skills and the ability to work collaboratively with IT teams and business users.
* Key Responsibilities:
* Provide advanced technical support and troubleshooting for enterprise IT systems, applications, and infrastructure.
* Manage system incidents, escalations, and service requests to ensure timely resolution.
* Monitor system performance, identify potential issues, and implement proactive solutions to minimize downtime.
* Collaborate with IT teams, vendors, and business users to resolve technical issues and improve overall system efficiency.
* Assist in system upgrades, patching, and maintenance activities to ensure smooth operation.
* Document processes, system configurations, and support procedures to maintain knowledge sharing and continuous improvement.