Job Title- Service ManagerWork Level / Grade- Work Level 2 Grade 10Function- 220 Service Management/ SupervisionLocation -Various LocationsReports To -Branch ManagerKey Relationships- Branch Managers, other Service Managers, Branch Staff, Area Operations Manager, Operations Director, Customers, suppliers & other internal stakeholders and employeesJob Summary -To manage the service team in such a way as to ensure the branch achieves colleague retention, deliver high quality service in line with its contractual obligations and deliver the branch revenue and profit.Key Performance Indicators -State of ServiceStaff retentionTurnoverTrainingAudit ResultsAccident reportingPrincipal Duties and ResponsibilitiesManaging Through Supervisors:Review Supervisors against targets and planEncourage Supervisors to carry out targeted field days with clear aims and to use quality assurance checks to build up Technicians as well as identifying weaknessesVehicles:Ensure that vehicles are controlled and maintained in-line with company policiesEnsure that drivers are controlled and maintained in-line with company policiesArrange handovers of new service vehicles and check that any vehicle ordered has correct equipment on it.Ensure through Supervisors that vehicles are clean, tidy and well maintained.Check that they are driven courteously and safelyLiaison with Support Staff:Maintain close links with office staff to ensure that queries or misunderstandings are rapidly dealt with.Leads:Leads are a vital part of our culture.Help design competitions and prizes to ensure that all staff contribute.Leads should be discussed at all team meetings and Supervisors should refer to them in their reviewsBranch Manager Meetings:Meet on a regular basis with your Branch and Sales Manager.Review state of service forecasts and jobs progress.Forecast any major spending commitments and check when these are best planned in.Cost control needs to be sensitive to the current sales position and this should be reviewed regularlyProvide your branch manager with a monthly plan.Make recommendations for promotion. Put forward ideas for improvements to the business. Notify the Branch manager of any changes in the branch, which may significantly affect the Company's businessClaims and Litigation:Notify the Branch manager immediately of any matters which may give rise to claims against the Company and litigationSelf Development:Take action to improve your own competence in management by way of private study, membership of suitable organisations and attendance on coursesRecruitment and Training:Carry out initial interviews for all new service staff.Assist with the interview of sales staff where required.Record reasons for rejection on every application form from people not invited to interview. Ensure that all such rejection is non-discriminating in terms of sex or race.Maintain records of recruitment for up to a year.Involve Supervisors in the process in all casesMonitor training resources and organise trainers courses as necessary and as appropriateReview new starters (both service and sales) weekly, and check training programmes to ensure that a satisfactory standard is being attainedRun or arrange technical refresher training for both service and sales staff, especially advanced technician coursesAssist with the on going technical training of Consultants and arrange for them to participate in work not experienced during initial trainingOrganise field training days and oral exams to enable office staff to gain an understanding of the service aspects of Rentokil Pest ControlState of Service:Achieve target SOSPlan to cover sickness, holidays and staff changes.Maintain an even state of service across the branchQuality:Ensure the branch meets its QA targetManage infestations across the branchMaintain oversight of all queries and complaints.Ring customers immediately with progress reports or other information.Issue correct uniforms to new starters and maintain records of requests for further items.Supply uniform necessary to enable staff to maintain a professional imageManagement review meetings with key customersJob Work:Maximise job turnover, ensure that jobs are being managed and released in the shortest possible time frameService Budget:Maintain sufficient stock to enable work to be carried out without unnecessary delay.Prevent hoarding of stock by Technicians or Supervisors and dispose of out of date stock rapidly.Monitor resistance management programmes and arrange for regular pick up and safe disposal of wasteEnsure control of Pest Connect hardware across the branchOvertime:Monitor and control overtime to ensure that it is costed and only worked by prior agreements.Be aware of the strains excessive overtime may place on peopleCosting:Support the Key Account team and Sales Consultants by surveying work and helping price the work when significant jobs are being quotedCarry out supervisory checks of technicians and team leaders in support of the SupervisorsSet the standard by working to company policy when wearing PPE, working at height, confined space entry or other health and safety related issues. You may need to work in some or all of these situations during the execution of your dutiesCarry out job and contract work to support the branch in achieving budgeted arrearsRequirementsA minimum of 2 years satisfactory performance within a relevant role in an RI business or similar external experience**Key Competencies:Delivers ResultsActs CommerciallyManages SelfCoach and developDisplay LeadershipWork with OthersSkills:Good IT skillsClear and effective communication skillsPossession of a valid driving licensePersonality:ResilientSelf-confidentMaintains a positive attitudeTakes pride in their workHelpful and adaptableDisplays a sense of humourPersonal Circumstances:Full clean Irish/EU licenceWillingness to engage in ongoing developmentAbility to work flexibly, including evenings, overnight and weekends to meet business needsBenefitsAs well as joining a FTSE100 company, we also offer you:A competitive salary packageCompany Vehicle & fuel cardLong Service AwardsUniforms and EquipmentProgression Opportunities4 weeks annual leave increasing to 5 weeksAdditional variable pay opportunity through the introduction of new businessOn call allowanceAccess to Company pensionRefer a Friend bonusTrustPilot rewardEmployee Assistance ProgrammeCycle to Work SchemeLife AssuranceIf you would like the chance to work in this exciting role for an innovative company, please apply. For more information on the Rentokil Initial family, please call us on or visit our website https://www.rentokil-Rentokil Initial is an equal opportunities employer and is committed to creating a diverse working environment. To find out how we process your data, view ourprivacy policyhere.INDPRIO