Audio Visual Technician
Dublin, County Dublin, Ireland
Responsibilities
* Provide first-level onsite support for hardware, AV systems, device management, and basic networking.
* Act as the primary point of contact for onsite support, including issue registration, classification, and restoration of failed IT services.
* Collaborate with internal teams to ensure seamless ticket dispatch and support across various service areas.
* Exhibit superior customer service by effectively communicating and assisting clients, while promoting a positive user experience.
* Manage and troubleshoot microsoft devices, AV setups (Extron, Crestron), and conference room equipment, ensuring functionality during events.
* Contribute to AV event support, assisting with setup, troubleshooting, and post-event shutdown.
* Maintain inventory of devices, spare parts, and equipment, ensuring timely replacements and repairs.
Skills Required:
* Resident Technicians: Expertise in AV systems, hardware support, and network troubleshooting.
* Dispatch Technicians: Capable of troubleshooting diverse technical issues across locations.
* We have to work during local business hours of that specific location. Expertise on local language with English written and communication expertise
* Experience with troubleshooting and managing AV systems (Crestron, Extron, Teams Rooms).
* Certifications: CompTIA A+, CTS (Certified Technology Specialist), Azure Fundamentals, or equivalent
Wipro is an exciting organization to work for. We ranked as a “Top Employer” as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion.
Benefits
* Contributory pension of up to 5%
* 4x life insurance policy
* Private medical insurance (50)
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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