We are seeking experienced engineers with a strong technical background to join our team at Osprey Engineering Solutions.
As a Mobile Support Engineer, you will handle daily queries in relation to diagnosing and resolving vehicle faults and carrying out maintenance, diagnostics and repairs as required.
You will work closely with customers to build solid relationships and provide technical support to resolve issues in a timely and professional manner.
The role does not require any shift work or call outs, and all work will be carried out in depots or garages.
Key Tasks and Responsibilities
* Diagnose and detail root cause failures and estimate retail repairs.
* Diagnose both mechanical & electrical faults using industry diagnostic equipment and client technical manuals.
* Provide on the ground technical support to customers.
* Take ownership of the entire warranty repairs process.
* Proactively promote and sell services and parts to customers.
* Act as the interface between the Regional Service Manager and customer workshop operatives.
* Complete all necessary paperwork appropriately and in a timely manner.
Essential Skills and Qualifications
* NVQ level 3 / City and Guilds relating to Heavy Vehicle/PSV engineering or equivalent.
* 1 years experience in an engineering, heavy vehicle/PSV environment, dealership or fleet.
* Strong mechanical skills & good technical background.
* Ability to diagnose and repair faults effectively and efficiently.
* Working knowledge of Microsoft Office applications.
* Strong communicator with good interpersonal skills.
* Ability to work on own initiative or as part of a team.
Desirable Experience
* Apprenticeship in a heavy vehicle engineering environment.
* PSV background.
* Electrical and/or Chassis experience.
* Experience in the Bus & Coach Industry.
* Experience dealing with Customers.
What we offer
* A competitive salary package.
* Monday to Friday working hours.
* Company van, tools, and phone.
* Overtime available but not mandatory.
* Great training and progression opportunities.