Job Title: Servicing Supervisor
We provide personalized services and support for people with disabilities and their families.
About Our Organization
We welcome individuals from diverse backgrounds and abilities. We are an inclusive employer and encourage applicants from various ethnicities, including those with different abilities.
Our Commitment
We strive to offer an inclusive and accessible work environment for all individuals. If you require any reasonable accommodations during the application process or once employed, please let us know.
What We Offer
We will work closely with you to meet your needs. Examples of accommodations we can provide include modified workstations, flexible work hours, assistive technologies, or adjustments to communication methods during interviews or in the workplace.
We aim to ensure that all candidates and employees have the support they need to succeed in their roles.
We value equal opportunities for all.
About the Role
The Servicing Supervisor will assist the Residential Services Manager in delivering a quality client-focused residential service. They will have a role in the management and planning of entry and exiting of service, while supporting clients with physical and sensory disabilities in a person-centred respite service.
They will implement and ensure HIQA regulations and Rehab Care standards while overseeing the delivery of a quality, customer-focused service.
Key Responsibilities:
* Provide leadership to staff on a daily basis in the facilitation and implementation of a Person Centred service appropriate to the needs, wishes, and requirements of the clients.
* Supervise and support staff by identifying their training needs and development requirements.
* Ensure the delivery of a quality service by designing, implementing, and reviewing quality monitoring systems appropriate to requirements of a residential service and relevant legislation and standards.
* Ensure adequate staff cover is provided and participating in the roster where applicable.
* Provide suitable support and assistance in all aspects of independent living, in accordance with individual support plans.
* Document information, update records, and complete necessary paperwork for communication and accountability purposes in line with HIQA Standards.
* Work in conjunction with the manager to coordinate and plan as appropriate to the needs of the services ensuring the efficient day-to-day management of the service.
* Comply with health and safety legislation and ensure the safe use and regular maintenance of all aids and appliances used within the houses.
* Liaise with families, the multidisciplinary team, and other personnel as directed by the Centre Manager.
Requirements
* Hold a full, clean manual driving license for at least two years.
* Be flexible in terms of working hours and days.
* If applicable, candidates will need to provide a police certificate for any country they've lived in before moving to Ireland.