Cluster Branch Manager: Shannon Airport / Limerick City
The Cluster Branch Manager exercises complete responsibly for developing and managing a business operation that increases counter sales, B2B sales, profitability, market share, customer and employee satisfaction by directing, coordinating and monitoring all sales, operation and personnel development activities at his/her Branch
.
The ideal candidate should have a third level qualification and at least two years management experience in Car Rental or five years management experience in a similar Industry. We are looking for an energetic motivational leader who can drive our team to new height
s.
Responsibiliti
es:Direct all operational aspects of the branch to include operations, customer service, human resources, administration and sales in a manner that supports reaching the profitability goa
ls.Ensure that all areas of work performance or departments are properly staffed and directed with particular emphasis on continuous improveme
nt.Manage Customer Service at Branch to very specific agreed targets. A flair in a retail sales environment with strong customer focus is a distinct advantage in this ro
le.Ensure Fleet availability is monitored and controlled on a daily basis highlighting issues to Fleet Control Manager and/or Head of Regional Operations and Sal
es.Ensure additional sales are monitored and agreed targets are being adhered too. Liaise with necessary teams to ensure on going training and improvements are m
et.Monitoring of all damage and repairs to agreed targets. Ensure all fleet is serviced and in good working or
derManage overdues and records of follow up. Liaise with appropriate dep
ts.Oversee on site valeting and meet agreed auditing standards and monthly reporting to include damage recovery, car cleanliness, Fuel accounti
ng.Provide training, coaching, development and motivation to bring out the best in each team mem
berMaintain and enforce HR Policies and Procedur
es.Conduct yearly appraisals with all staff members by the deadline required by
HRAssist in developing branch and organisational objectives, and also in formulating policies and budg
etsCommunicate effectively with other branches and senior managers by sharing information on effective practices, business opportunities and ne
edsAddress customer and employee satisfaction issues promp
tlyManage the branch honestly, follow high ethical standards, and comply with all Health & Safety regulati
onsEnsure the safekeeping of company assets, including equipment, inventory and cash are maintained and monitored daily. Particular emphasis on security and control syste
ms.Evaluate regularly the effectiveness of the branch operation, to see that policies are being observed and that goals are being attain
e
d. Skills Requir
ed:Problem-solving and analytical abil
ityMotivated self-starter, comfortable in a fast-paced environm
entDemonstrated integrity and ethical standa
rdsProfessional demeanour with "Can Do" attit
udeCustomer Focused matched to strong commercial Retail sales skil
ls.Effective listening, communication (verbal and written), and negotiating ski
llsStrong leadership, motivation and managerial ski
llsManages time effectively and adapts quickly to changing priorit
iesTeam player who works productively with wide range of peo
pleDemonstrated competency hiring, developing and evaluating employees to achieve corporate and personal objecti
vesStrong project management and multi-tasking ski
llsExcellent organisational ski
llsDemonstrated competency in budgeting, forecasting and plann
ingKnowledge of Google suite of softw
are